Julia Wilson
San Antonio,TX
Summary
Adept at enhancing operational efficiency and fostering growth, my tenure at Bexar County Juvenile Probation Department honed my skills in complex problem-solving and positive reinforcement methods. Achieved significant improvements in productivity and customer satisfaction through strategic planning and effective communication. Excel in managing program activities and ensuring client safety, demonstrating a strong blend of leadership and interpersonal abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
General Manager
3-SIXTY Plumbing & Construction, LLC.
06.2015 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Recreation Coordinator
Bexar County Juvenile Probation Department
08.2017 - 06.2023
- Scheduled events in recreation facilities and monitored facility conditions.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
- Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities.
Juvenile Correctional Officer
Bexar County Juvenile Probation Department
08.2006 - 06.2023
- Maintained a secure environment for juvenile offenders with diligent monitoring and supervision.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Ensured adherence to facility policies and procedures, maintaining a high standard of professionalism at all times.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Provided guidance and support to inmates to help them reintegrate in society and establish new beginnings.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared reports to document incidents and violations.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Assisted in the development of individualized treatment plans tailored to each offender's needs and progress.
- Responded to emergency situations and de-escalated hostile confrontations.
- Restrained juvenile inmates when disturbances required physical intervention.
- Searched building and grounds, living quarters, and work areas for contraband.
- Administered drug tests to inmates.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Education
No Degree - Criminal Justice
Palo Alto College
San Antonio, TXEMT Certificate - Emergency Medical Technician
Pikes Peak Community College
Colorado Springs, CO01.1994
Skills
- Provide Client Safety and Security
- Transport Clients Within / Outside Facility
- Schedule Management / Supervision
- Complex Problem-Solving
- Operations Management
- Contract Negotiations
- Proficient in Excel and Windows
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Recreation Coordinator
Bexar County Juvenile Probation Department
08.2017 - 06.2023
General Manager
3-SIXTY Plumbing & Construction, LLC.
06.2015 - Current
Juvenile Correctional Officer
Bexar County Juvenile Probation Department
08.2006 - 06.2023
No Degree - Criminal Justice
Palo Alto College
EMT Certificate - Emergency Medical Technician
Pikes Peak Community College
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