Julia Woods
Shawnee,KS
Overview
9
9
years of professional experience
Work History
Store Manager
Mattress Firm
Overland Park, KS
04.2022 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
Assistant Store Manager
Sears Home & Life
Overland Park, KS
03.2019 - 02.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
Store Manager
Mattress Firm
Kansas City, MO
03.2016 - 03.2019
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
Education
Bachelor of Arts - American History
Marshall University
Huntington, WV05-2012
Skills
- Personnel development
- Revenue Generation
- Customer Service Management
- Store Merchandising
- Shift Scheduling
- Store operations oversight
- Employee Training
- Competitor Monitoring
- Team Development
- Sales Strategies
Timeline
Store Manager
Mattress Firm
04.2022 - Current
Assistant Store Manager
Sears Home & Life
03.2019 - 02.2020
Store Manager
Mattress Firm
03.2016 - 03.2019
Bachelor of Arts - American History
Marshall University