Hi, I’m
Julia Wright
Colorado Springs,CO
Summary
Dynamic Office Manager with a proven track record at Mark H Wright DDS, PC, excelling in office operations management and customer service. Recognized for meticulous attention to detail and strong multitasking ability, ensuring efficient workflow and superior client satisfaction.
Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
17
years of professional experience
Work History
Mark H Wright DDS, PC
Office Manager
01.2018 - Current
Job overview
- Oversaw daily office operations, ensuring smooth workflow and efficiency.
- Managed scheduling for patient appointments, optimizing time and resources.
- Streamlined billing processes, reducing discrepancies and improving cash flow management.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated dental supply inventory, maintaining accurate stock levels and vendor relationships.
- Implemented new filing system, improving document retrieval and organization.
- Trained new staff on office procedures and software systems, enhancing team performance.
- Managed patient insurance verification processes to ensure accuracy and compliance with policies.
- Coordinated claims submissions, reducing processing errors through meticulous attention to detail.
Colorado Springs Marriott
Server
04.2011 - 09.2013
Job overview
- Delivered exceptional customer service in fast-paced dining environment.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Trained new staff on menu offerings, service protocols, and customer engagement techniques.
- Collaborated with kitchen staff to coordinate meal timing and special requests effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Target
Guest Service Attendant
11.2008 - 08.2010
Job overview
- Supervised daily sales floor operations, ensuring optimal customer service and staff performance.
- Trained new employees on sales techniques and product knowledge to enhance team effectiveness.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to brand.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
Education
The Classical AcademyColorado Springs, CO
High School Diploma
06-2009
Skills
- Office operations management
- Customer service excellence
- Staff training
- Multitasking ability
- Attention to detail
- Strong work ethic
- Memory retention
- Cleanliness standards
- Safe food handling
Timeline
Office Manager
Mark H Wright DDS, PC
01.2018 - Current
Server
Colorado Springs Marriott
04.2011 - 09.2013
Guest Service Attendant
Target
11.2008 - 08.2010
The Classical Academy
High School Diploma