Skilled customer service professional seeking to utilize strong communication skills along with background in education to provide support and training for clients. Excels at relationship building and working in collaborative environments that produces work that serves to fulfill clients needs. Experienced in the building, implementation and training use of programs that aid in elevating the customer experience. A team player and problem solver. Known for increasing productivity and comradeship amongst teammates while achieving bottom lines goals.
Hi, I’m
Julia Wynter
Lawrenceville,GA
Summary
Overview
16
years of professional experience
1
Certification
Work History
Cengage Learning
Customer Support Associate
09.2022 - Current
Job overview
- Apart of CIMA Support team that provides user support for CIMA learning platform.
- Closing up to 100 cases weekly
- Create and customize new trials and courses to new and existing schools from products offered through CIMA
- Buildout processes for better workflow for external and internal communication based on common issue with CIMA.
- Troubleshoot and address all user issues relating to platform use for both external user, students and instructors and well as internal users, account managers and Implementation and training teams.
- Work closely with account managers and Implementation and training specialist regarding training and account maintenance, ensuring customers needs are addressed satisfactorily.
- Provide personal one on one support for specific top schools and their admins regarding related functions of CIMA platform.
- Work collaboratively with colleagues to assist with enrollment and training program.
- Completes other duties as assigned.
Ballin' On A Budget Events Llc
OWNER AND OPERATOR
02.2020 - Current
Job overview
- Managed day-to-day business operations.
- Consult with customer to assess needs and propose event designs and layout.
- Enhanced operational efficiency and productivity by managing budgets, accounts ,costs and scheduling.
- Recruited, hired and trained initial personnel, working to establish key internal functions.
- Keep up to date vendor list
F&M Outdoors
OFFICE ASSISTANT
09.2020 - 09.2022
Job overview
- Managed multiple projects of three companies simultaneously using organizational and analytical skills.
- Fulfilled all administrative and clerical duties of three companies simultaneously to ensure operational efficiency.
- Develop and managed office systems to facilitate operational efficiency.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Provided various sales quotes and built proposals for customers acting as point of contact on all transactions
- Processed invoices and expenses to facilitate on-time payment.
- Led training of all new hires on company process, procedure and systems
- Built, implemented and organized training programs and training videos
- Managed new hires and served as first point of reporting to
- Planned activities aimed at team building
- Provided logistical support for all 3 companies, dealt specifically with scheduling and routing every job for each company
- Providing support to office manager on various other tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Verified accuracy of business records by consistently updating customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and ad hoc projects.
Orion Fire Systems
CUSTOMER SERVICE MANAGER
06.2019 - 04.2020
Job overview
- Develop and managed office systems to facilitate operational efficiency.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Processed invoices and expenses to facilitate on-time payment.
- Managed billing and collections
Patterson Trucking
OPERATIONS MANAGER
01.2017 - 06.2019
Job overview
- Plan organize and manage daily tasks for team members
- Fulfilled all administrative and clerical duties to ensure efficiency of team
- Managed all office correspondence
- Direct activities related to dispatching, routing and tracking transportation vehicles,,
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Golden Krust Caribbean Bakery and Grill
MANAGER/SUPERVISOR/SERVER
06.2012 - 06.2019
Job overview
- Maintaining restaurant's revenue, profitability and quality goals,
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Children of the Sun INC
TEACHER
08.2011 - 04.2012
Job overview
- Instructed students in core educational principles, concepts and in-depth subject matter at elementary level in private home school setting.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Promoted physical, mental and social development using classroom games and activities.
- Graded and evaluated student assignments, papers and course work.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Consumer Affairs Commision
RESEARCH ASSISTANT
01.2007 - 01.2011
Job overview
- Performed routine clerical duties as instructed and assisted in some administrative tasks
- Performed statistical, qualitative and quantitative analysis.
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Prepared materials for reports, presentations and submission to peer-reviewed journal publications.
- Demonstrated strong writing skills to generate original correspondence and reports.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Supported design and implementation of survey instruments such as telephone questionnaires to obtain study information.
West Corporation, Portmore
Customer Service Representative
09.2007 - 03.2009
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Grand Canyon UniversityPhoenix, AZ
B.Ed Educational Studies from Education
12.2021
University Overview
Moneague CollegeSt. Ann. Jamaica
Diploma - Teacher Education from Secondary Business Education
11.2011
University Overview
Excelsior Community CollegeKingston, Jamaica
Post Secondary from Caribbean Examination Counsel - Business Basics
11.2007
University Overview
Holy Childhood High SchoolKingston, Jamaica
High School Diploma
06.2006
University Overview
Skills
- Administrative Skills
- Self Starter
- Inventory Management
- Teaching and Training
- Customer Relations and Client Rapport-Building
- Microsoft Office
- Salesforce
- Ability to Be Flexible
- Critical Thinking
- Operational Efficiency
Certification
- Critical Thinking Strategies For Better Decisions
- Diversity, Equity, and Inclusion: A Beginner’s Guide
- Manage Diversity
- Salesforce New User Training
- Certificate Program in Learning and Development (In Progress)
- Train the Trainer Virtual: Virtual Training Master Class (In Progress)
Timeline
Customer Support Associate
Cengage Learning
09.2022 - Current
OFFICE ASSISTANT
F&M Outdoors
09.2020 - 09.2022
OWNER AND OPERATOR
Ballin' On A Budget Events Llc
02.2020 - Current
CUSTOMER SERVICE MANAGER
Orion Fire Systems
06.2019 - 04.2020
OPERATIONS MANAGER
Patterson Trucking
01.2017 - 06.2019
MANAGER/SUPERVISOR/SERVER
Golden Krust Caribbean Bakery and Grill
06.2012 - 06.2019
TEACHER
Children of the Sun INC
08.2011 - 04.2012
Customer Service Representative
West Corporation, Portmore
09.2007 - 03.2009
RESEARCH ASSISTANT
Consumer Affairs Commision
01.2007 - 01.2011
Grand Canyon University
B.Ed Educational Studies from Education
Moneague College
Diploma - Teacher Education from Secondary Business Education
Excelsior Community College
Post Secondary from Caribbean Examination Counsel - Business Basics
Holy Childhood High School
High School Diploma
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