Julia Yepremian
Mission Viejo,CA
Summary
Focused individual with knowledge of sales, customer service and satisfaction and telephone etiquette. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals.
- Excellent customer service
- Elevated written and verbal communication
- Well developed people skills
- Ability to work well under supervised and unsupervised conditions
- Dependable and reliable individual
- Highly creative and diligent in accomplishing tasks
Overview
5
5
years of professional experience
Work History
Gelato Scooper/Cashier/Team Leader
Baciodilatte
Newport Beach, CA
12.2024 - Current
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Welcomed customers, offering assistance to help find store items.
- Monitored cashier performance, providing feedback as needed.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted cashiers with resolving customer complaints and inquiries.
- Answered phone calls to assist customers with questions and orders.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Performed daily opening and closing procedures for the register area.
- Delivered real-time, accurate oral translations and interpretations for clients.
Staff Writer
Pepperdine Beacon
Malibu, CA
08.2024 - Current
- Planned writing project stages and outlines and organized output to improve workflow.
- Utilized various writing styles to cater to different audiences and platforms.
- Reviewed existing content to identify opportunities for improvement or updates.
- Collaborated with editors and other writers to brainstorm ideas and refine content.
- Prepared and formatted work for publication and submitted to printers or publishers.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Utilized content management systems for publishing and updating online material.
- Crafted compelling headlines and captions to attract and retain readers' attention.
- Reviewed published pieces regularly to identify areas needing improvement or refinement.
Medi-spa Retail Sales
Focused Health Care Inc.
Glendale, CA
08.2020 - Current
- Assisted Medi-Spa clients in purchasing post-cosmetic procedure skin care products
- Greeted clients, checked them in, and placed them in appropriate rooms for treatment. Also, proceeded to check clients out once treatment was completed and collect payments for services provided.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Retail Sales Associate
2Bella Boutique
Mission Viejo, CA
06.2023 - 12.2024
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Organized merchandise frequently
- Verified shipments
- Frequently answered phone calls and emails on store phone/computer
Assistant Baker
Berries n Bliss
Glendale, CA
11.2020 - 12.2021
- Followed recipes to mix dough in batches sufficient for daily production quota.
- Baked scones, cookies, cakes and other baked goods under direction of Baker.
- Organized raw ingredients and supplies in storage areas, moving and sorting large bags of flour and sugar, containers of cooking oil, and other ingredients.
- Actively maintained preparation line ingredient levels, replenishing supply of ingredients to support uninterrupted preparation.
- Alerted management to broken utensils and operation problems with ovens and other equipment.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
Education
High School Diploma -
Mission Viejo High School
Mission Viejo, CA06.2024
Skills
- Customer Service
- Inventory Management
- Store Opening and Closing
- Attention to Detail
- Sales and Promotions
- Exceeding Customer Expectations
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Content curation
- Editing proficiency
- Research products
- Draft development
Timeline
Gelato Scooper/Cashier/Team Leader
Baciodilatte
12.2024 - Current
Staff Writer
Pepperdine Beacon
08.2024 - Current
Retail Sales Associate
2Bella Boutique
06.2023 - 12.2024
Assistant Baker
Berries n Bliss
11.2020 - 12.2021
Medi-spa Retail Sales
Focused Health Care Inc.
08.2020 - Current
High School Diploma -
Mission Viejo High School
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