- I enjoy helping others and giving back to the community
- Team Sports
- Music
- Gym Workouts
- Camping
Julia Yuille
BLUE SPRINGS,MO
Summary
Dynamic professional with extensive experience at Burrell Behavioral Health, excelling in crisis management and team leadership. Proven ability to enhance resident relations and safety through effective communication and problem-solving. Successfully developed policies that improved service delivery, fostering a supportive environment for clients and staff alike. Committed to continuous improvement and collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential Coordinator
Burrell Behavorial Health
09.2023 - Current
- Assisted residents in accessing necessary support services such as healthcare providers or mental health professionals.
- Successfully resolved conflicts among residents through mediation techniques and proactive communication strategies.
- Continuously sought feedback from residents, and staff to inform future improvements to residential services.
- Conducted routine inspections of the facility to identify and address any potential safety hazards or areas in need of repair.
- Developed strong relationships with community partners to secure resources and support for residents in need.
- Managed daily operations of the residential facility to ensure safety, cleanliness, and overall quality of life for residents.
- Provided crisis management and intervention during emergency situations.
- Developed, implemented and monitored residential policies and procedures.
- Assisted in recruitment and selection of new hires.
- Evaluated employee performance regularly, offering feedback and opportunities for professional development in their respective roles.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, hired, and trained employees, providing day-to-day direction and guidance.
Certified Peer Specialist
Burrell Behavorial Health
09.2021 - 09.2023
- Maintained professional ethical standards by adhering to guidelines set forth by the Certified Peer Specialist Code of Conduct and respecting client confidentiality at all times.
- Provided crisis intervention services as needed to ensure client safety and stability during challenging situations.
- Mentored new Certified Peer Specialists by sharing best practices for navigating complex mental health service systems effectively.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans tailored to individual client needs.
- Empowered clients to make informed decisions about their care by providing education on available resources and wellness strategies.
- Established trust-based relationships with clients using shared lived experience as a foundation for meaningful connections.
- Connected clients with available resources to further treatment goals.
- Used skills such as modeling, education, and implantation to teach daily living and coping skills.
- Facilitated seamless transitions between levels of care by coordinating referrals and collaborating with external providers when necessary.
- Assisted clients in setting and achieving personal goals by providing support, guidance, and encouragement throughout the recovery process.
- Maintained thorough documentation of client progress notes, assessments, and treatment plans in compliance with regulatory guidelines.
- Conducted successful support groups that provided a safe environment for individuals to share experiences and offer peer support.
- Contributed to the continuous improvement of organizational policies and procedures by attending ongoing training sessions and participating in internal program evaluations.
- Promoted a positive recovery culture within the organization by serving as a role model for hope, resilience, and self determination.
- Evaluated program effectiveness based on client feedback surveys and adjusted services accordingly to meet evolving needs more effectively over time.
- Helped individuals set realistic goals based on personal life situations and strengths.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Met clients formally, informally, in-person and virtually to offer support.
- Established trusting relationship with client by maintaining professionalism and honoring confidentiality.
- Advocated for client needs within mental health services systems, promoting access to appropriate care options.
Consumer Access Specialist
Comprehensive Mental Health Services INC.
08.2020 - 09.2021
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Answered over 50 calls a day to help get clients into our Residential Programs.
- Call and spoke to other partners to help with the best client care.
- Improved client access to resources by implementing efficient scheduling and appointment systems.
- Addressed concerns raised by clients or caregivers promptly, fostering strong relationships built on trust and mutual respect.
- Educated clients about available services offered at the facility, tailoring recommendations based on individual needs.
- Provided exceptional customer service while managing high call volumes, addressing inquiries quickly while maintaining professionalism at all times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Kept check-in area clean and neat at all times.
- Offered simple, clear explanations to help clients and families understand residential policies and procedures.
Food Service Specialist
Comprehensive Mental Health Services INC.
03.2020 - 08.2020
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained proper temperatures during storage, cooking and serving.
- Streamlined inventory management, reducing overall costs for the establishment.
- Managed budgetary constraints effectively, minimizing expenses while maintaining high-quality offerings.
- Assisted in menu development, incorporating feedback from clients.
- Utilized time management skills effectively prioritizing tasks under pressure ensuring smooth operations during busy periods.
- Collaborated with team members to maintain a positive work environment and exceptional service standards.
- Reduced food waste by implementing proper portion control techniques in meal preparation.
- Developed specialized menus for clients with dietary restrictions to ensure their satisfaction.
Education
High School Diploma -
Raytown High School
Raytown, MOSkills
- Resident relations
- Health and safety
- Team management
- Behavior monitoring
- Crisis management
- Teamwork and collaboration
- Multitasking
- Problem-solving abilities
- Reliability
- Active listening
- Team leadership
- Effective communication
Certification
- Certified Peer Specialist Certification # 14142 - Expires 4/30/2027
- MARS Certified Certification # 16426 - Expires 4/30/2027
Interests
Timeline
Residential Coordinator
Burrell Behavorial Health
09.2023 - Current
Certified Peer Specialist
Burrell Behavorial Health
09.2021 - 09.2023
Consumer Access Specialist
Comprehensive Mental Health Services INC.
08.2020 - 09.2021
Food Service Specialist
Comprehensive Mental Health Services INC.
03.2020 - 08.2020
High School Diploma -
Raytown High School
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