Julia Yuille
BLUE SPRINGS,MO
Summary
Operations assistant with exceptional typing speed and proven customer service skills. Extensive experience in providing administrative and clerical support to enhance daily business functions. Recognized for maintaining high operational standards and effectively coordinating tasks within a team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Youth Community Support Specialist
Burrell Behavioral Health / Centerstone
Independence, Missouri
05.2025 - Current
- Developed resource materials for clients to improve access to community services.
- Conducted assessments to identify client needs and appropriate service referrals.
- Collaborated with external agencies to strengthen community partnerships and services.
- Engaged in crisis intervention when needed by providing emotional support and calming techniques while ensuring safety of all involved parties.
- Collaborated with other professionals including physicians, therapists, teachers, case managers. to ensure quality care for clients.
- Implemented behavior modification techniques when needed to modify inappropriate behaviors exhibited by clients.
- Facilitated communication between families and providers to ensure best possible outcome for each client.
Residential Coordinator
Burrell Behavioral Health
Independence, MO
09.2023 - 05.2025
- Facilitated access to healthcare and mental health services for residents.
- Mediated resident conflicts using effective communication strategies.
- Sought feedback from residents and staff to enhance residential services.
- Conducted facility inspections to identify safety hazards and necessary repairs.
- Established partnerships with community organizations to secure resources for residents.
- Managed daily operations of the facility, ensuring safety and quality living conditions.
- Provided crisis management support during emergency situations.
- Developed and monitored residential policies to maintain compliance and effectiveness.
Certified Peer Specialist
Burrell Behavioral Health
Independence, Missouri
09.2021 - 09.2023
- Adhered to Certified Peer Specialist Code of Conduct, maintaining ethical standards and client confidentiality.
- Provided crisis intervention services to ensure client safety during challenging situations.
- Mentored new Certified Peer Specialists, sharing best practices for mental health service navigation.
- Collaborated with multidisciplinary teams to develop tailored treatment plans for clients.
- Empowered clients by educating on resources and wellness strategies for informed decision-making.
- Connected clients with resources to achieve treatment goals and facilitate transitions between care levels.
- Conducted successful support groups, creating a safe environment for peer support and experience sharing.
- Contributed to policy improvements through training sessions and program evaluations.
Consumer Access Specialist
Burrell Behavioral Health
Independence, MO
08.2020 - 09.2021
- Fostered positive work environment by actively participating in team meetings and sharing best practices.
- Answered over 50 calls daily to facilitate client entry into Residential Programs.
- Collaborated with partners to enhance client care and service delivery.
- Implemented efficient scheduling and appointment systems to improve client access to resources.
- Promptly addressed concerns from clients and caregivers, building strong relationships based on trust.
- Educated clients about available services, tailoring recommendations to individual needs.
- Provided exceptional customer service while managing high call volumes with professionalism.
- Maintained a clean and welcoming check-in area, prioritizing guest safety.
Food Service Specialist
Comprehensive Mental Health Services INC.
03.2020 - 08.2020
- Monitored and reordered food stock to maintain effective supply levels.
- Maintained proper temperatures during storage, cooking, and serving processes.
- Streamlined inventory management, reducing overall operational costs.
- Managed budget constraints, minimizing expenses while ensuring quality offerings.
- Assisted in menu development by incorporating client feedback.
- Prioritized tasks under pressure to ensure smooth operations during busy periods.
- Collaborated with team members to foster a positive work environment.
- Implemented portion control techniques to reduce food waste in meal preparation.
Operations Assistant
Surface Technologies
Kansas City, Missouri
01.2017 - 03.2020
- Streamlined communication between departments to enhance workflow efficiency and collaboration.
- Organized and maintained electronic files, ensuring easy access to critical documents.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Organized and filed important company documents, spreadsheets and reports.
- Organized and maintained records of daily transactions and other operational data.
- Monitored inventory levels, tracked orders and assisted with purchasing decisions.
- Answered work phones and routed correspondence to correct parties.
- Responded to client queries and maintained strong relationships with vendors.
Education
High School Diploma -
Raytown High School
Raytown, MOSkills
- Resident relations management
- Health and safety compliance
- Team leadership and management
- Crisis intervention strategies
- Collaborative teamwork
- Multitasking efficiency
- Problem-solving expertise
- Dependability and reliability
- Active listening skills
- Effective communication
Certification
- Certified Peer Specialist Certification # 14142 - Expires 4/30/2027
- MARS Certified Certification # 16426 - Expires 4/30/2027
Hobbies and Interests
- I enjoy helping others and giving back to the community.
- Team Sports
- Music
- Gym Workouts
- Camping
References
References available upon request.
Timeline
Youth Community Support Specialist
Burrell Behavioral Health / Centerstone
05.2025 - Current
Residential Coordinator
Burrell Behavioral Health
09.2023 - 05.2025
Certified Peer Specialist
Burrell Behavioral Health
09.2021 - 09.2023
Consumer Access Specialist
Burrell Behavioral Health
08.2020 - 09.2021
Food Service Specialist
Comprehensive Mental Health Services INC.
03.2020 - 08.2020
Operations Assistant
Surface Technologies
01.2017 - 03.2020
High School Diploma -
Raytown High School