Julia Zajac
Key West,FL
Summary
Proven to enhance customer satisfaction and boost revenue at Southernmost Beach Resort, I excel in guest communication and cash management. Skilled in resolving billing disputes and upselling services, my multitasking abilities and teamwork have consistently improved service delivery and operational efficiency.
Overview
6
6
years of professional experience
Work History
Guest Services Agent
Southernmost Beach Resort
09.2023 - 09.2024
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Managing and making reservations
- PBX (managing and operating a business's multi-line telephone system)
Server
Kibic
06.2020 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Calzedonia
02.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Front Desk Agent
Qubus Hotel
03.2020 - 07.2020
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Night audit
- Streamlined front desk operations for improved efficiency and faster service delivery.
Hostess/ Sales Assiatant
BMT Events
06.2019 - 04.2020
- Assisted with organizing mass events
- Worked at food service points
- Planning and handing out marketing/ PR packages
Children's Animator
Focus Park
09.2018 - 09.2019
- Combined technical and artistic abilities to accomplish challenging animation objectives.
- Organizing creative activities
Education
Bachelor - Tourism And Hospitality Management
Academy of Physical Education
Katowice, Poland07.2023
Skills
- Guest communication
- Listening Skills
- Writing and verbal communication
- Check-in and Check-out Procedures
- Complaint Handling
- Hospitality services
- Cash Management
- Guest Services Agent training
- Customer Service
- Teamwork and Collaboration
- Multi-tasking strength
- Product Sales
Languages
Polish
Native or Bilingual
English
Full Professional
Timeline
Guest Services Agent
Southernmost Beach Resort
09.2023 - 09.2024
Sales Associate
Calzedonia
02.2022 - 01.2023
Server
Kibic
06.2020 - 09.2023
Front Desk Agent
Qubus Hotel
03.2020 - 07.2020
Hostess/ Sales Assiatant
BMT Events
06.2019 - 04.2020
Children's Animator
Focus Park
09.2018 - 09.2019
Bachelor - Tourism And Hospitality Management
Academy of Physical Education
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