Julia Zbojna
Costa Mesa,CA
Summary
Friendly and reliable employee offering unmatched customer service and workplace focus. Quick and accurate in any work task assigned with excellent multi-tasking aptitude.
Overview
6
6
years of professional experience
Work History
Cashier
Green Thumb Nursery & Landscaping
03.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Client Relationship Consultant
U.S. Bank
11.2019 - 02.2021
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Balanced teller drawers and ATM cash.
- Evaluated client financial positions and identified most appropriate banking products.
- Maintained friendly and professional customer interactions.
Courtesy Clerk
Ralphs Grocery Store
10.2017 - 06.2019
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and tidy checkout area to optimize service delivery.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Responded to customer calls to answer questions about products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Science - Botany
Saddleback College
Mission Viejo, CAHigh School Diploma -
Laguna Hills High School
Laguna Hills, CA06.2018
Skills
- Customer Service
- Organizational Skills
- Money Handling
- Cash Drawer Management
- Staff Training
- Product and Service Sales
- Cleaning and Sanitizing
- Time Management Skills
- Customer Relations
- Team Member Motivation
- Work Ethic
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Timeline
Cashier
Green Thumb Nursery & Landscaping
03.2023 - Current
Client Relationship Consultant
U.S. Bank
11.2019 - 02.2021
Courtesy Clerk
Ralphs Grocery Store
10.2017 - 06.2019
Bachelor of Science - Botany
Saddleback College
High School Diploma -
Laguna Hills High School
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