Julia Zelocualtecatl
Los Angeles,CA
Summary
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Highly skilled in the field of inspection, testing, sorting, sampling, and weighing with substantial experience ensuring quality control and compliance with industry standards. Possess strong analytical abilities and adept at utilizing precision equipment to measure product specifications accurately. Proven track record in improving operational efficiency by identifying defects and implementing corrective actions to mitigate future occurrences. Demonstrated proficiency in maintaining accurate records and reports to support continuous improvement initiatives.
Highly skilled Money Transfer Agent with background in managing financial transactions, ensuring compliance with legal regulations, and delivering top-notch customer service. Proven ability to handle high volume of transactions accurately and efficiently while maintaining confidentiality. Strengths include strong analytical skills, solid decision-making capabilities, and exceptional communication skills. Have consistently ensured smooth money transfer operations and improved transaction efficiency in previous roles.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
13
13
years of professional experience
Work History
Cashier Assistant Manager
Sergio Avila
Los Angeles, CA
02.2018 - Current
- Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
- Analyzed sales data on a daily basis to identify areas of improvement.
- Managed the store's inventory levels by conducting regular audits and ordering new stock as needed.
- Recruited, trained, and supervised staff members while providing guidance and support when necessary.
- Prepared weekly schedules for cashiers based on customer demand and staffing availability.
- Conducted quality assurance checks to ensure that all products were properly priced and labeled before being placed on shelves.
- Developed strategies to increase customer satisfaction ratings through improved service standards.
- Implemented operational procedures such as opening and closing procedures for the store.
- Maintained accurate records of financial transactions using POS systems or manual registers.
- Identified potential theft risks within the store environment by monitoring suspicious activity.
- Processed payments from customers using various payment methods such as credit cards or cash.
- Performed duties of a cashier when needed during peak periods or staff shortages.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Quality Control Inspector
ABLE Freight Services
Los Angeles , California
04.2014 - 02.2018
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Analyzed data from process control systems to identify trends in product quality.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Trained new employees on proper use of test equipment and inspection techniques.
- Assisted engineering department with design verification tests as needed.
- Reviewed customer complaints and identified potential sources of quality issues.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Tested finished goods prior to shipment according to established protocols.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Used specialized tools to take precise measurements of various aspects of samples.
- Notified supervisors or other relevant personnel of test or production issues.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
- Marked materials with grade or acceptance status.
- Selected samples for use as test models.
Sorting Associate
A1 shipping and receiving perishable
Los Angeles , CA
11.2011 - 03.2014
- Assisted in the unloading of incoming shipments and verified items against packing slips.
- Organized merchandise onto shelves according to size, style, color, or type.
- Inspected items for damages prior to sorting.
- Loaded sorted items into designated bins or containers.
- Checked inventory levels and restocked shelves as needed.
- Maintained cleanliness of work area by sweeping and mopping floors.
- Processed customer orders by selecting appropriate items from stock and placing them in packaging for shipping.
- Rearranged misplaced items back to their proper areas within the warehouse.
- Operated pallet jacks to move heavy boxes across warehouse floor.
- Verified that all products were properly labeled before being placed in storage bins.
- Adhered to safety protocols while handling materials in a fast-paced environment.
- Performed regular maintenance checks on sorting equipment such as conveyor belts and scanners.
- Collaborated with other departments such as shipping or receiving when necessary.
- Maintained an accurate record of all goods received, stored, shipped, returned, or disposed of.
- Provided assistance during inventory audits as requested by supervisors.
- Used smartphones and handheld devices to sort, scan and prepare orders.
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
- Sorted pallets, boxes or other material by hand to maintain order.
- Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
- Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
- Participated in regular training sessions to improve sorting techniques and safety practices.
- Demonstrated flexibility by performing various tasks as needed, including cleaning and maintenance duties.
- Utilized manual and automated systems to sort items at a high volume.
- Sorted and categorized items according to size, type, and condition.
- Assisted in loading and unloading items from delivery trucks.
- Followed company policies and procedures for waste management and sorting.
- Communicated effectively with supervisors to report any issues or discrepancies.
- Learned new testing methods through continued education and research.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
Education
Anti Money Laundry Certificate -
Ria Money Transfer Check And Cashing
07-2024
High School Diploma -
Locke Alain Leroy High School
Los Angeles, CA07-2011
Some College (No Degree) -
El Camino College
Torrance, CASkills
- Cash handling expertize
- Workplace Safety
- Store operations
- Staff Training
- Store Opening and Closing
- Documentation And Reporting
- Customer complaint handling
- Cash handling and security
- Cash handling and management
- Team Leadership
- Customer Service
- Inspection documentation
- Product Inspection
- QC planning
- Recordkeeping
- Inspection protocols
- Quality processes
- Inspection procedures
- Reporting and analysis
- Inspections and reviews
- Pallet Jack Operation
- Warehouse Safety
- Package handling
- Team Collaboration
- Loading coordination
- Labeling packages
- Skid building
- Strong organization skills
- Box construction
- Loading and unloading
- Storage Organization
- Microsoft Excel
- Cleaning and Organizing
- Microsoft Outlook
- Sorting and Labeling
- Pallet Jacks
- Self-Motivated and Disciplined
- Returns processing
- Drawer balancing
- ID Verification
- Credit and cash transactions
- Refunds and exchanges
- Fraud detection techniques
- Stress management techniques
- Regulatory Compliance
- Workplace training
- Communication Skills
- Relationship Building
- Compliance requirements
- Know Your Customer
Timeline
Cashier Assistant Manager
Sergio Avila
02.2018 - Current
Quality Control Inspector
ABLE Freight Services
04.2014 - 02.2018
Sorting Associate
A1 shipping and receiving perishable
11.2011 - 03.2014
Anti Money Laundry Certificate -
Ria Money Transfer Check And Cashing
High School Diploma -
Locke Alain Leroy High School
Some College (No Degree) -
El Camino College