Julia Zilio
The Colony
Summary
Dedicated and compassionate property management professional with extensive experience in resident relations, account administration, and team leadership. Driven by a passion for helping others and creating positive experiences, with a strong commitment to making a meaningful difference in residents’ and team members’ lives. Known for delivering exceptional customer service, resolving issues with empathy and efficiency, and fostering a welcoming, community-focused environment.
Overview
10
10
years of professional experience
Work History
Central Support Partner
Bell Partners
11.2024 - Current
- Manage and reconcile resident ledgers, ensuring accurate charges, credits, and payments.
- Build and maintain effective remote relationships to support daily operations.
- Correspond with residents about account discrepancies and payment inquiries.
- Prepare lease renewal offers and issue notices to vacate; file and track eviction proceedings.
- Maintain and update operational and financial spreadsheets.
- Create and issue lease agreements for new and renewing residents.
Community Manager
Bell Partners
06.2023 - 11.2024
- Worked collaboratively with the team to achieve quarterly occupancy and financial performance goals.
- Led daily meetings to align office and maintenance teams on priorities and resident needs.
- Managed office and maintenance staff, fostering teamwork and accountability.
- Resolved resident conflicts promptly, maintaining high satisfaction and retention.
- Managed operating budgets, vendor invoicing, bids, and relationships.
- Created staff schedules and drove resident retention through lease renewal efforts.
- Conducted daily property inspections; created marketing materials and managed social media accounts.
Assistant Community Manager
Bell Partners
09.2022 - 06.2023
- Managed resident delinquency and initiated collection efforts.
- Communicated with residents on account status and policy compliance.
- Issued notices to vacate and filed eviction documentation.
- Conducted move-out inspections and charged residents for damages.
- Supervised leasing agents, managing schedules and task accountability.
- Planned and hosted resident engagement events to promote community and retention.
Leasing Manager
Bell Partners
12.2021 - 09.2022
- Generated $5 Million in leasing sales
- Managed communications with 700+ residents and supervised 3 leasing agents.
- Developed leasing agent schedules, set goals, and ensured accountability.
- Supported leasing operations and resolved technical issues.
- Managed social media pages and organized resident events.
Leasing Consultant
Bell Partners
03.2020 - 12.2021
- Delivered exceptional customer service to prospective residents during tours.
- Converted prospective leads from community tours into signed leases, contributing directly to occupancy goals and revenue growth.
- Handled high volumes of phone calls, voicemails, and emails.
- Prepared lease agreements and conducted daily inspections of vacant units and amenities.
- Issued lease violation notices to maintain community standards.
Server & Trainer
Hula Hut
05.2015 - 03.2020
- Performed opening and closing duties to ensure smooth operations.
- Provided exceptional service, managing multiple tables and ensuring guest satisfaction.
- Trained new staff on menu knowledge, policies, and procedures.
- Collaborated effectively with team members in a fast-paced environment.
Education
Associates in Arts -
Collin College
01.2019
High School Diploma - undefined
Lone Star High School
01.2017
Skills
- Customer Service & Conflict Resolution
- Team Leadership & Staff Training
- Social Media Management (Facebook, Instagram, Twitter, YouTube)
- Financial Transactions & Invoice Processing
- Organizational & Time Management Skills
- Multitasking & Problem-Solving in High-Pressure Environments
- Remote support
Timeline
Central Support Partner
Bell Partners
11.2024 - Current
Community Manager
Bell Partners
06.2023 - 11.2024
Assistant Community Manager
Bell Partners
09.2022 - 06.2023
Leasing Manager
Bell Partners
12.2021 - 09.2022
Leasing Consultant
Bell Partners
03.2020 - 12.2021
Server & Trainer
Hula Hut
05.2015 - 03.2020
High School Diploma - undefined
Lone Star High School
Associates in Arts -
Collin College
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