Julia Zukowski
Summary
Prosperous [Job Title] with proven track record of delivering outstanding customer service and creative solutions to drive sales and profitability. Skilled in developing pricing and promotions and responding to customer inquiries and feedback. Passionate about delivering quality products and services to customers and developing lasting relationships. Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.
Overview
3
3
years of professional experience
Work History
Repossession Agent
JMAC
Westminster, MA
04.2023 - Current
- Improved client satisfaction by promptly locating and recovering collateral assets.
- Enhanced company reputation through professional interactions with clients and debtors during the repossession process.
- Streamlined operations by maintaining accurate records of repossessions, inventory, and transport logs.
- Reduced recovery time with diligent research and effective communication between team members.
- Supported company growth through strong negotiation skills in resolving account delinquencies.
- Boosted team performance through regular training sessions on industry best practices and emerging technologies.
- Contributed to a high rate of successful asset recovery while minimizing damage claims from both clients and debtors alike through careful handling procedures during repossessions.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Analyzed customer financial records to determine appropriate payment plan.
Restaurant Manager
Captain T's
Barre, MA
06.2022 - 04.2023
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Customer Service Representative
Central Mass Powersports
Fitchburg, MA
06.2021 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Head Hostess
The Mountain Barn Restaurant
Westminster, MA
09.2020 - 03.2021
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
Education
High School Diploma -
Quabbin Highschool
Barre, MA06.2022
Skills
- Background Checks
- Computer Literacy
- Critical Thinking
- Skip Tracing
- Interpersonal Skills
- Time Management
- Stress Management
- Investigative Research
- Paperwork Processing
- Decision-Making
Languages
English
Full Professional
Timeline
Repossession Agent
JMAC
04.2023 - Current
Restaurant Manager
Captain T's
06.2022 - 04.2023
Customer Service Representative
Central Mass Powersports
06.2021 - 08.2021
Head Hostess
The Mountain Barn Restaurant
09.2020 - 03.2021
High School Diploma -
Quabbin Highschool