Julia Anderson
Oxford
Summary
Dynamic leader with proven expertise in team leadership and customer service honed at Cinepolis Luxury Cinemas. Excelled in enhancing guest experiences and fostering a positive work environment through effective problem-solving and employee training. Skilled in multitasking and critical thinking, consistently achieving long-term improvements and promoting strong employee relations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Manager
Cinepolis Luxury Cinemas
07.2023 - 10.2024
- Identified root causes of recurring problems for long-term solutions and improvements.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved work environment.
Manager Assistant
Cinepolis Luxury Cinemas
05.2022 - 07.2023
- Coordinated company events, fostering a positive workplace culture through team-building activities and employee recognition initiatives.
- Enhanced team productivity by providing comprehensive training and guidance to Cast Members.
- Assisted in the hiring process by screening resumes, scheduling interviews.
Cast Member
Cinepolis Luxury Cinemas
07.2019 - 05.2022
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
Education
Bachelor of Science - Business Administration And Management
Centenary University
Hackettstown, NJ01-2023
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Time management
- Employee relations
- Customer service
- Reliable and responsible
- Employee training and development
Certification
- Microsoft Office Specialist Certification, Word, PowerPoint, Excel
Timeline
Service Manager
Cinepolis Luxury Cinemas
07.2023 - 10.2024
Manager Assistant
Cinepolis Luxury Cinemas
05.2022 - 07.2023
Cast Member
Cinepolis Luxury Cinemas
07.2019 - 05.2022
Bachelor of Science - Business Administration And Management
Centenary University
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