Julia Bouvier
Summary
I am seeking long term employment with an organization that will provide challenges and opportunities for growth utilizing my computer literacy training, excellent customer service skills, as well as my knowledge from previous employment. Bachelors degree in Healthcare Administration to be complete July 2024.
Overview
28
28
years of professional experience
Work History
Central Support Operations Coordinator
Navihealth/ Optum
12.2022 - Current
- Inbound and outbound calls with Home Health providers
- Ensure confidentiality and HiPAA compliance with each interaction
- Check in and attach clinical records via fax and phone
- Assist providers with securing authorization requests for Home Health services
- Team collaboration with problem solving
- Documentation of all interactions
Guest Care and Resolution Expert
Hyatt Hotels
11.2017 - 07.2022
- Omaha Global Contact Center , remote
- Guest service inbound calls
- Loyalty program questions and problems
- Advanced Guest Care and Resolution expert
- Highly escalated calls
- Support for Elite members
- Hotel owner reservations and account support
- Support and assistance for lower level colleagues
- Liaison between member and hotel in conflict resolution, complaints and billing issues
- Hotel issued Guest Alerts
- Non payment and damage recovery case assistance
- Best Rate Guarantee Specialist
- Email and phone cases
- Worked with the office of CEO to resolve complaint for members
- Used Microsoft Word and other software tools to create documents and other communications.
Personal Assistant
Lucretia Mcnitt-Collectabulls
03.2001 - 09.2017
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Supervision of staff and contractors
- Hiring and termination
Financial counselor/ Social
PATHS LLC
11.2016 - 09.2017
- Security application account, Provide assistance to uninsured patients and families with completing and filing
- Medicaid applications with the appropriate agency in the State of New Jersey
- Maintain accurate documentation of processing information
- Provide assistance to patients and families in completing and filing the Social
- Security application
- Work with Patients, Hospital representatives and County/State agencies tomonitor the application from submission to the final decision
- Monitor Social Security applications by working with SSA representative andpatients in tracking all medical related activities and ensuring all medicalrecords are received in a timely manner
- Skills
Assistant Manager
Checkers
05.1996 - 07.2000
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Interview, hiring, onboarding, training, termination
- managed a team of 20 employees
Education
Bachelor of Arts - Healthcare Administration
Western Governors University
Salt Lake City, UT07.2024
Skills
- Sales
- Inbound and Outbound communication with customers via email and phone
- Customer Satisfaction
- Call center experience
- Conflict Resolution Techniques
- Critical Thinking
- Proactive Self-Starter
- Escalated Calls Management
- Customer Loyalty
- Customer Needs Assessments
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Customer Data Confidentiality
- Call Documentation
- Customer Retention Strategies
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Answering Customer Questions
- Skilled in Microsoft Office
- Use of fax, copier, telephone and scanner
- Medical terminology
- HIPPA compliance trained
- Training, audits, retraining and coaching
Timeline
Central Support Operations Coordinator
Navihealth/ Optum
12.2022 - Current
Guest Care and Resolution Expert
Hyatt Hotels
11.2017 - 07.2022
Financial counselor/ Social
PATHS LLC
11.2016 - 09.2017
Personal Assistant
Lucretia Mcnitt-Collectabulls
03.2001 - 09.2017
Assistant Manager
Checkers
05.1996 - 07.2000
Bachelor of Arts - Healthcare Administration
Western Governors University
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