Julia C. Lawrence
Clermont,FL
Summary
Dedicated, customer-focused professional passionate about delivering exceptional service in fast-paced environments. Strong communication skills and a calm demeanor under pressure facilitate effective handling of diverse customer needs and conflict resolution. Experience in hospitality fosters a collaborative spirit, essential for seamless teamwork to enhance passenger comfort and safety. Committed to promoting a positive travel experience and eager to represent the airline while upholding its standards of excellence.
Overview
12
12
years of professional experience
Work History
Server
Walt Disney World, Cape May Restaurant
09.2021 - Current
- Perform professional customer service to diverse clientele.
- Ensure that cash transactions and credit receipts are accurate..
- Clean and sanitize tables, chairs, kid high chairs, tools, fountain machines, sweep and clean refrigerator doors.
- Ensure a clean work area to prevent contamination and mold and restocked items throughout day.
- Developed and maintained positive working relationships with others to maintain a positive work environment.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
Server, Bartender
Universal Studios, Banquets
04.2016 - Current
- Set dining tables according to type of event and service standards at Universal Studios, Islands of Adventure and City Walk
- Maintained a sanitary atmosphere for guests by thoroughly preparing and maintaining work areas.
- Prepared and organized utensils and food to be served during banquets.
- Assisted and supported other banquet staff in serving guests.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Consistently provided professional, friendly and engaging service.
- Provided friendly and attentive service.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Monitored guest for intoxication and immediately reported concerns to management.
Bartender, Cashier
The Hilton Orlando, Banquets
10.2015 - Current
- Prepared various cocktails and drinks by mixing liquors with juices and water.
- Managed service for all wine and bottled beer for guests.
- Maintained accurate record of drinks served and bills collected.
- Clean and sanitize bar, tools, sweep, mop and clean refrigerator doors.
- Ensure a clean and dry bar area to prevent contamination and mold.
- Ensured an attractive display at the bar for all bottles and glasses.
- Ensured compliance to all served all drinks with garnishings
- Checked ID cards of customers to avoid underage drinking.
- Know what a BEO is and how to read one.
Catering Server
Swan and Dolphin Resort, Banquets
04.2013 - Current
- Delivered exceptional service to guests during high-volume catering events.
- Coordinated food and beverage setup, ensuring timely and efficient service delivery.
- Maintained cleanliness and organization of dining areas throughout events.
- Monitored guest satisfaction, promptly addressing any concerns or special requests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Bartender / Server
Martha's Vineyard
09.2013 - 10.2016
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
- Routinely checked identification of patrons purchasing alcoholic beverages.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
Education
Associate of Science - Communication Public Relations
Cochise Community College
Douglas Lake Buena VistaHigh School Diploma -
Douglas High School
Douglas, AZSkills
- Teamwork
- Effective Communication
- Work independently/ No supervision
- PC Operating Systems
- POS systems
- Credit card transactions
- Computer literate
- Exceptional customer service
- High energy
- Flexible schedule capability
- Resort experience
- Food and beverage services
- Hospitality background
- Quick learner
- Types 55 WPM
Timeline
Server
Walt Disney World, Cape May Restaurant
09.2021 - Current
Server, Bartender
Universal Studios, Banquets
04.2016 - Current
Bartender, Cashier
The Hilton Orlando, Banquets
10.2015 - Current
Bartender / Server
Martha's Vineyard
09.2013 - 10.2016
Catering Server
Swan and Dolphin Resort, Banquets
04.2013 - Current
Associate of Science - Communication Public Relations
Cochise Community College
High School Diploma -
Douglas High School
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