Julia Caroline Thorne
Fincastle,VA
Summary
Professional with strong background in scheduling and administrative support, prepared for this role. Known for effective communication, problem-solving, and ability to manage multiple tasks in fast-paced environments. Specializes in coordinating schedules, ensuring accuracy, and adapting to changing needs. Collaborative team player focused on achieving results and reliability.
Overview
9
9
years of professional experience
Work History
Patient Coordinator Plus
Ivy Rehab Network
05.2024 - Current
- Greeted and assisted patients with check-in procedures.
- Coordinated patient scheduling and managed appointment reminders to optimize clinic workflow.
- Assisted patients with insurance verification, ensuring accurate processing of claims and benefits.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Communicated effectively with healthcare providers to streamline patient care and address concerns.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Assisted 5+ clinics in daily operations
- Maintained top KPI scores, arrival rates and active patients scheduled within my region, earning myself the Patient Coordinator Plus role
Centralized Scheduling Representative
Ivy Rehab Network
02.2024 - 05.2024
- Register/schedule 30+ new patient evaluations or screenings
- Make follow-up calls
- Make appropriate notations within patient account regarding comments, inquires, complaints and actions taken.
- Communicate with clinics regarding upcoming appointments.
- Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
Centralized Scheduling Workers Comp
Ivy Rehab Network
06.2023 - 01.2024
- Took inbound calls related to scheduling, appointment changes and payor inquires.
- Made outbound calls to patients, physicians and payors.
- Registered 25+ patients daily.
- Acquired authorizations from payors or adjusters so patients could be seen in a timely manner.
Insurance Verification Specialist
Ivy Rehab Network
02.2022 - 11.2022
- Worked remotely
- Performed patient insurance verification's daily, plan accumulations and determined patient responsibility
- Established patient account in EMR
- Performed prior-authorizations
- Oversaw 8 outpatient physical therapy clinics.
Patient Coordinator
Daleville Physical Therapy/H2Health
02.2021 - 02.2022
- Liaised with patients and addressed inquiries, appointment request and billing questions
- Collected copays
- Created and managed electronic patient records
- Verified all insurances and obtained authorizations
- Oversaw office inventory activities, including ordering and restocking
- Oversaw daily housekeeping needs.
Office Manager
Daleville Physical Therapy
02.2016 - 02.2021
- Liaised with patients and addressed inquiries, appointment request and billing questions
- Collected copays/account balance payments
- Verified patient insurance, obtained authorizations
- Created and managed electronic patient records
- Approved all billing into clearinghouse, corrected claims due to denials or rejections
- Managed accounts receivable
- Oversaw office inventory activities
- Processed daily mail, made bank deposits
- Coordinated special events
Education
Bachelor of Arts - Multidisciplinary Studies
West Virginia University
Morgantown, WV05.2011
Skills
- Medical Receptionist
- Referral tracking and management
- Insurance Verification
- Prior- Authorization Processing
- Medical Scheduling
- Data Entry Experience
- Multitasking Abilities
- Excellent Communication
- Reliability and dedication
- Proficient in Microsoft Outlook
- New hire training
- HIPAA compliance
- Availity
- Waystar
- Raintree
Timeline
Patient Coordinator Plus
Ivy Rehab Network
05.2024 - Current
Centralized Scheduling Representative
Ivy Rehab Network
02.2024 - 05.2024
Centralized Scheduling Workers Comp
Ivy Rehab Network
06.2023 - 01.2024
Insurance Verification Specialist
Ivy Rehab Network
02.2022 - 11.2022
Patient Coordinator
Daleville Physical Therapy/H2Health
02.2021 - 02.2022
Office Manager
Daleville Physical Therapy
02.2016 - 02.2021
Bachelor of Arts - Multidisciplinary Studies
West Virginia University
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