Julia Castranova
Fort Lauderdale
Summary
I aim to broaden and impart my expertise in areas where my leadership, strategic marketing, and restaurant management skills can enhance exceptional guest experiences and foster business expansion.
- Manage daily restaurant operations, encompassing both front-of-house and back-of-house activities, inventory control, and staff management.
- Supervise and mentor staff with a focus on character development, team-building, and training to improve performance and uphold customer service standards.
- Plan and execute strategic marketing initiatives, resulting in a sustained positive year-over-year revenue growth
- Ensure exceptional guest experiences through outstanding customer service, resolution of complaints, and proactive engagement with guests
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Hard Rock Cafe
06.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Bar Manager
Kaluz Restaurant
03.2023 - Current
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Maintained cost controls on labor costs, ingredient costs, waste management and sanitation procedures.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
Assistant General Manager
Firebirds Wood Fired Grill
09.2022 - 03.2023
- Developed and implemented effective strategies to maximize sales and profits.
- Analyzed financial data and prepared reports for senior management.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Manager
Cooper's Hawk Winery and Restaurants
08.2021 - 09.2022
- Created monthly reports for senior management summarizing operational performance metrics.
- Promoted membership sales through effective communication with potential members.
- Assisted with membership sales to promote club programs and activities.
- Oversaw all aspects of private dining operations from pre-event planning to post-event follow-up.
- Developed and implemented private dining sales strategies to increase customer base.
Culinary Manager
Bonefish Grill
11.2020 - 08.2022
- Managing the back of house, upholding sales per labor hour, preparing all fish cuts, collaborating with PFG, guaranteeing a well-stocked restaurant, maintaining optimal food costs, ensuring EcoSure readiness, and possessing the capability to work at any station in the restaurant.
- Ensured proper food safety and sanitation standards were met throughout the kitchen.
- Collaborated with front-of-house staff to ensure seamless coordination between dining room service and back-of-house operations.
Manager
Bonefish Grill
07.2012 - 07.2020
- Ensuring every guest leaves the facility happier than they entered
- Scheduling all FOH employees, Resolving conflict, Total menu knowledge, Ability to tend bar, manage comps and full knowledge of POSi.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
Skills
- Team Motivation
- Sales Performance
- Emotional Intelligence
- Performance monitoring
- Restaurant Management
- Bar Management
- Inventory Management
- Customer Relations
- Cost Control
- Staff Training
- Safety awareness
- Team Leadership
- Guest Interaction
- Menu development
- Staff Scheduling
- Human Resources Management
- Event Coordination
- ServSafe Food Manager
- POS Terminal Operation
Certification
ServSafe Manager
Timeline
Assistant General Manager
Hard Rock Cafe
06.2024 - Current
Bar Manager
Kaluz Restaurant
03.2023 - Current
Assistant General Manager
Firebirds Wood Fired Grill
09.2022 - 03.2023
Manager
Cooper's Hawk Winery and Restaurants
08.2021 - 09.2022
Culinary Manager
Bonefish Grill
11.2020 - 08.2022
Manager
Bonefish Grill
07.2012 - 07.2020
ServSafe Manager