Julia D Lane
Jasper,AL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. A few of my best qualifications are as follows, Dependable, Hard Working, Quick Learner, Versatile, Communicates well with others, Work well with the public, Trustworthy, Adaptable, Willing to work over time, Disciplined, Hospitality.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Hampton Inn
10.2022 - 05.2024
- Managed the hotel whenever the general manager was unavailable.
- Made schedules, room blocks, handled all sales requests as well as communicates with guest with questions, concerns, or complaints.
- Assisted with any problems, concerns, or complaints our employees had.
Front Desk Manager
Hampton Inn
06.2020 - 05.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Home Health Aide
Elder Care
01.2013 - 01.2020
- Administer bedside or personal care, such as ambulation or personal hygiene assistance.
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
- Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
- Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
- Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.
- Train family members to provide bedside care.
Education
Curry High School
Jasper, ALSkills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Relations
- Business operations knowledge
- Training and development background
- Employee Scheduling
- Customer Service
- Staff hiring
- Effective leader
- Customer Service Management
- Staff training/development
Timeline
Assistant General Manager
Hampton Inn
10.2022 - 05.2024
Front Desk Manager
Hampton Inn
06.2020 - 05.2024
Home Health Aide
Elder Care
01.2013 - 01.2020
Curry High School