Julia Elena Garcia Martinez
Summary
Offering strong interpersonal and organizational skills, ready to learn and thrive in dynamic environment. Bringing solid understanding of engaging with clients creating a focus on customer service principles. Ready to use and develop problem-solving and analytical skills in any role I step into. I consistently enhance service quality and team morale.
Friendly and approachable with knack for understanding client needs and fostering positive interactions. With my experience as a relationship banker I possess strong grasp of financial principles and solid communication skills to effectively assist clients with their banking needs. I am committed to delivering exceptional service and building lasting client relationships.
Overview
4
4
years of professional experience
Work History
Relationship Banker
Bank of America
02.2025 - Current
- Assisted clients with account inquiries and transaction processing.
- Supported team in executing daily banking operations efficiently.
- Developed knowledge of financial products and services for client guidance.
- Maintained accurate records of customer interactions and transactions.
- Adapted to new banking software for streamlined account management tasks.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
Sales Associate
Home Depot
12.2024 - 02.2025
- Participated in training sessions to develop knowledge of product offerings and sales techniques.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Crew Member Team Leader
Wendy's Restaurant
01.2022 - 05.2024
- Trained new crew members on service standards and operational procedures.
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Implemented quality control measures to enhance product consistency and safety.
Education
Associate of Arts - Political Science
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2027
High School Diploma -
Arizona Preparatory Academy
Phoenix, AZ06-2024
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Cross-selling products
- Community relations
- Financial processes
Timeline
Relationship Banker
Bank of America
02.2025 - Current
Sales Associate
Home Depot
12.2024 - 02.2025
Crew Member Team Leader
Wendy's Restaurant
01.2022 - 05.2024
Associate of Arts - Political Science
Maricopa Community Colleges, Estrella Mountain Community College
High School Diploma -
Arizona Preparatory Academy
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