Juliah Tolman
College Station,TX
Summary
Customer-focused candidate eager to put communication and interpersonal skills into practice. Trainable and committed to creating a warm and inviting atmosphere.
Overview
1
1
year of professional experience
Work History
Hostess
Italian Villa Allen
2022.07 - 2023.06
- Answered customer questions about hours, seating, and menu information.
- Balanced responsibilities such as greeting guests and seating them at their preferred location, updating reservation logs, preparing tables for large parties, and working as part of a team.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout their dining experience.
- Harmonized with the wait staff team by helping with their responsibilities of getting bread and drinks, checking out guests, and clearing dishes to prioritize customer satisfaction on busy days.
- Maintained a clean, organized, and sanitary workspace throughout shifts by tidying and washing down surfaces in any spare moment.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Used cash registers and credit card machines to cash out customers.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
- Answered customer questions and informed of accurate wait times.
- Demonstrated excellent problem-solving to accommodate customer needs (ie adapting seating for those with disabilities or unexpected party increases).
Assistant Teacher
Wisteria Preschool
2023.02 - 2023.06
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Provided a consistent positive attitude and readiness to solve problems to improve stability in the classroom.
- Worked to be attentive to each child to build a safe and loving environment.
Education
College Station High School
College Station, TX05.2025
Skills
- Customer Service
- Problem-Solving
- Interactive communication skills
- Team Collaboration
- Cleaning and sanitation
- Positive Environment
- Detail Oriented
- Patience and Empathy
- Phone Etiquette
Timeline
Assistant Teacher
Wisteria Preschool
2023.02 - 2023.06
Hostess
Italian Villa Allen
2022.07 - 2023.06
College Station High School
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