Julia Kay Jones
Indianapolis,IN
Summary
Achievements include improving sales, profit and service metrics through hands-on and proactive leadership of team members and strategic plans. Motivational and hardworking manager with expertise in service processes and marketing campaigns. Forward-thinking business banking professional well-versed in the needs of Small Business companies. Knowledgeable about banking practices, regulatory standards and available products and services. Good relationship-building, communication and program management abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Development Manager
BelFlex Staffing Network
01.2023 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Selling Branch Manager/Business Development Manager
Elwood Staffing
12.2018 - 04.2022
- Resolved customer complaints to maintain high level of satisfaction.
- Managed branch sales, customer service, finances and recordkeeping.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Interviewed, hired and developed team of 7.
- Set pricing strategy and discount rates.
- Analyzed financial statements to identify cost control initiatives.
- Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
- Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
- Built relationships with customers and community to establish long-term business growth.
Branch Manager
First Financial Center Credit Union
02.2017 - 04.2018
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Examined customer loan applications for loan approvals and denials.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Submitted loan applications to underwriter for verification and recommendation.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Developed strategic plans for day-to-day financial operations.
Education
Bachelor of Science - Business Administration And Management
Indiana Institute of Technology
Fort Wayne05.2002
Skills
- Business Development
- Decision-Making
- Relationship Building
- Project Management
- Stakeholder Communication
- Salesforce Management
- Lead Generation
- Pipeline Development
- Relationship Development
- Client Consultations
- Strategic Partnerships
- Sales Presentations
- Prospecting
- Client Relationship Building
- New Business Development
- Relationship Building and Management
- Verbal and Written Communication
- Closing Talents
Accomplishments
- Won President's Club for Gross Margin Dollars with Elwood Staffing.
Certification
NMLS- Lending Certification
Certified Staffing Professional
OSHA-10 Certification
Timeline
Business Development Manager
BelFlex Staffing Network
01.2023 - Current
Selling Branch Manager/Business Development Manager
Elwood Staffing
12.2018 - 04.2022
Branch Manager
First Financial Center Credit Union
02.2017 - 04.2018
Bachelor of Science - Business Administration And Management
Indiana Institute of Technology
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