Julia Keller
Reading,PA
Summary
Knowledgeable and dedicated individuals with goals to succeed and thrive within the organization. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients, coworkers and the company.
Overview
2026
2026
years of professional experience
Work History
Accounts Receivable Coordinator
Rentokil Terminix
04.2024 - Current
- Generated and sent customer invoices in a timely and accurate manner
- Sent out monthly statements and notices on past due accounts
- Processed incoming payments(checks,credit cards, wire transfers, ACH) and applied them to appropriate accounts.
- Monitored accounts to identify outstanding debts and followed up with customers on overdue invoices.
- Reconciled customer accounts and resolved billing discrepancies and disputes.
- Prepared weekly and monthly aging reports.
- Assisted with month-end and year-end closing processes.
- Maintained accurate records of all AR transactions and customer interactions
- Assisted with collections efforts
- Collaborated with sales, customer services and other departments to ensure billing accuracy.
Medical Collections Representative
US Digestive Health
09.2023 - 04.2024
- Managed patient accounts, ensuring timely collection of outstanding balances.
- Reviewed and followed up on unpaid insurance claims and patient balances.
- Accurately documented all collections efforts and account activity in billing systems
- Communicated with patients regarding outstanding balances, set up payment arrangements, and explain account information
- Verified health insurance/benefits.
- Communicated with patients regarding their insurance benefits and how it relates to their bill.
- Billed patients accordingly to their diagnostic codes.
- Assisted clients in understanding Insurance coverage such as copays, co-insurance and deductibles.
Collections Representative
Santander Bank
03.2022 - 08.2023
- Investigated and resolved account and service concerns
- Negotiated payment arrangements with customers to resolve outstanding debts effectively.
- Delivered prompt service to prioritize customer needs.
- Resolved billing discrepancies by investigating accounts and coordinating with customers.
- Utilized collection software to track payments and communicate effectively with clients.
- Reduced delinquency rates through effective negotiation and payment plan arrangements with clients.
- Assisted in training new hires on best practices for successful collection strategies, contributing to overall team performance improvements.
- Maintained accurate records of customer accounts, payments, and payment plans.
- Handled outbound and inbound calls
- Manual and automatically dialed outbound calls.
- Maintained a high balance call volume.
Behavioral Health Technician
Tower Behavioral Health
01.2021 - 07.2021
- Monitored and documented patient's behavior, mood and interactions accurately and timely.
- Assisted in implementing individual treatment plans under the direction of clinical staff.
- Provided crisis interventions and de-escalated techniques when necessary
- Lead and assisted in therapeutic and recreational group activities.
- Ensure patients safety and maintained a clean, structured environment.
- Supported patients with activities of daily living(ADLS) such as hygiene and meals.
- Communicated effectively with clinical staff regarding patient needs,progress and concerns.
- Took and record vital signs and documents properly
Supervisor
Supportive Concepts for Families
2019 - 2022
- Monitored workflow to improve employee time management.
- Evaluated employee performance and coach/trained to improve areas
- Set and adjusted schedules for staff
- On Call 24/7 to assist with emergencies and schedule coverage.
- Managed individuals within the home finances and group home finances.
- Trained new hires
- Tracked attendance and evaluated progress and training.
- Arranged and scheduled doctor appointments for individuals within the home.
- Evaluated individual progress towards established annual and quarterly goals.
- Assisted individuals with daily living needs.
- Administered medication per physicians orders.
- Developed rapport to create sage and trusting environment for care.
Direct Care Professional
Prospect Berco
2017 - 2019
- Provided direct assistance to individuals with disabilities, ensuring safety and comfort during daily activities.
- Implemented personalized care plans to meet the unique needs of each client, enhancing overall well-being.
- Monitored client behavior and reported observations to healthcare professionals for ongoing assessments.
- Assisted clients with personal hygiene tasks, promoting dignity and respect in all interactions.
- Administered medication as direct by physical
- Transported individuals to medical and dental appointments as scheduled.
Assistant Teacher
The Goddard School Of Wyomissing
2016 - 2017
- Worked with lead teachers to design lesson plans and coordinate activities for the classroom.
- Incorporated music and play into developmentally appropriate activities.
- Planned and guided age-appropriate tasks like reading, crafts and free-play.
- Supervised free play and other activities to keep all children safe.
- Established positive relationships with parents to collaboratively promote child's wellbeing.
- Served as a positive role model, promoting health interpersonal behaviors.
Education
Wilson High School
Skills
- Payment tracking
- Microsoft office
- Invoice processing
- Cash Application
- Time management
- Customer Service
- Communication
Timeline
Accounts Receivable Coordinator
Rentokil Terminix
04.2024 - Current
Medical Collections Representative
US Digestive Health
09.2023 - 04.2024
Collections Representative
Santander Bank
03.2022 - 08.2023
Behavioral Health Technician
Tower Behavioral Health
01.2021 - 07.2021
Supervisor
Supportive Concepts for Families
2019 - 2022
Direct Care Professional
Prospect Berco
2017 - 2019
Assistant Teacher
The Goddard School Of Wyomissing
2016 - 2017
Wilson High School
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