Julia M Lopez Juarez
Albany,OR
Summary
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment. Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.
Reliable with strong emphasis on excellent customer service and teamwork. Familiar with food safety standards and adept at operating kitchen equipment. Capable of creating positive dining experience for customers by ensuring quality and efficiency. Experienced with fast-paced food preparation and customer service. Utilizes strong multitasking abilities to maintain efficiency and quality. Track record of effective communication and teamwork in dynamic environments.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Comfort Inn & Suites
03.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Maintained high levels of guest privacy by securely managing personal information.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Managed lost and found items to assist guests with retrieving belongings.
- Conducted regular security checks throughout the property, contributing to a safe environment for both guests and staff.
- Set up banquet tables and chairs based on event requirements.
Fast Food Worker
Dairy Queen Grill & Chill
03.2023 - 03.2024
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Enhanced drive-thru service speed by optimizing order taking and payment processes.
- Enhanced customer experience by maintaining clean and welcoming dining area.
- Managed cash register accurately, facilitating smooth transactions for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Completed milkshakes and ice cream desserts for customers.
Education
High School Diploma -
Jefferson High School
Jefferson, OR06-2023
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Credit and cash payments
- Listening skills
- Guest accommodations
- Reservation systems
- POS systems
- Training and mentoring
- Mail and packages
- Phone and email etiquette
- Office organization
- Spanish language translation
- Interpretation skills
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Fast and efficient service worker
- Drive-thru operations
- Supply restocking
- Foodservice
- Handling complaints
- Menu memorization
- Food safety
Timeline
Front Desk Agent
Comfort Inn & Suites
03.2024 - Current
Fast Food Worker
Dairy Queen Grill & Chill
03.2023 - 03.2024
High School Diploma -
Jefferson High School
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