Julia Carfi

• Manage my Sales Associate’s complete schedule and client book.

• Achieve sales goals by providing exceptional service and product knowledge.

• Oversee CRM initiatives including client data capture and communication on novelties.

• Attend High Jewelry selling events and trips with the intent to exceed ROI.

• Provided sales support, excellent customer service, administrative, and Salon support to Sales Executives, as well as Operations Team and Sales Manager.

• Maintained excellent product knowledge and awareness of verbal and non-verbal cues to assist Sales Executives in closing sales.

• Understand repair, move, transfer and memo processes.

• Have a complete working knowledge of GEM.

• Organized and set up showrooms with carefully selected samples for buyer appointments.

• Created trend boards that showcase the direction of the company's upcoming collections and present them to buyers.

• Assisted the sales team in buyer appointments by contributing my knowledge on recent trends and products other brands have created.

• Utilized negotiation skills by persuading customers into purchasing our company's rewards credit card, through providing them with detailed information about the card's benefits.

• Assisted customers on the floor with developing their wardrobe in all areas of the women's department, including clothing, shoes, leather goods, and jewelry.

• Aided my merchandising manager in overseeing the buying process and predicting inventory demands and trends.

• Provided exceptional customer service and ensured accuracy within my role as a cashier.

• Styled various pieces of clothing and jewelry from the Nora Gardner collection and emailed my personal picks to clients.

• Assisted during a brand website photoshoot by styling the models who were being photographed.

• Aided clients in finding wardrobes that cater to each of their needs at our pop-up boutique and showroom.

• Participated in several e-commerce projects, where I transmitted data within our Shopify account and analyzed spreadsheets on the success of product sales.