JULIA CUSACK
Summary
Results-oriented sales and customer engagement professional with a strong record in revenue growth and customer retention. Skilled in consultative selling, relationship management, and leading teams to enhance customer experiences. Demonstrates ability to excel in fast-paced environments while prioritizing customer needs and achieving performance goals.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Manager
THE TOY VAULT
Waterford
08.2025 - Current
- Led territory in sales performance during Q4, sustaining top rankings into Q1.
- Drive sales growth through personalized customer engagement, product expertise, and relationship-focused selling.
- Contributed approximately 35% of total store sales revenue through direct customer interactions and repeat business development.
- Consistently identified customer needs and matched products to individual interests, resulting in increased sales opportunities.
- Cultivated long-term relationships with collectors, enthusiasts, and repeat customers, strengthening customer loyalty and retention.
- Trained and mentored team members on customer service best practices and sales techniques, enhancing overall team capability.
- Resolved customer concerns and escalations, ensuring positive customer experiences.
- Assisted with merchandising, inventory management, and execution of store performance goals.
Home Healthcare Aide / Appointment Coordinator
FOGARTY CENTER
Bristol
01.2021 - Current
- Established trusted relationships with clients and families through consistent communication and tailored support.
- Served as the primary point of contact for families, providers, and caregivers, facilitating clear communication and timely issue resolution.
- Served as the primary point of contact for families, providers, and caregivers, facilitating clear communication and timely issue resolution.
- Demonstrate professionalism, empathy, and problem-solving skills in highly sensitive situations.
- Maintained accurate documentation and administrative records, contributing to efficient daily operations.
AmeriCorps Museum Educator
PROVIDENCE CHILDREN'S MUSEUM
Providence
09.2019 - 07.2020
- Delivered educational programs and interactive experiences that fostered engagement among diverse audiences.
- Assisted with outreach initiatives and educational programming that supported community engagement goals.
- Created positive guest experiences by building rapport and addressing visitor needs effectively.
- Assisted with outreach initiatives and educational programming that enhanced community engagement efforts.
Manager
THE TROLL SHOP
East Greenwich
06.2014 - 09.2018
- Directed daily retail operations, enhancing inventory purchasing, merchandising, pricing strategy, and customer service.
- Developed a loyal customer base by creating exceptional shopping experiences and fostering long-term relationships.
- Managed customer concerns and transformed service issues into opportunities for customer retention.
- Supported revenue growth through effective merchandising, inventory management, and sales leadership.
- Managed customer concerns, converting service issues into opportunities for increased customer retention.
- Supported revenue growth by implementing effective merchandising, optimizing inventory management, and providing sales leadership.
- Monitored business performance and implemented operational improvements to support profitability.
Education
Bachelor of Arts - Art History
Roger Williams University
Bristol, RI 09.2016 - 05.2019
Skills
- Customer Acquisition & Retention
- Revenue Growth & Sales Performance
- Consultative Sales & Solution Selling
- Customer Experience Excellence
- Objection Handling & Problem Resolution
- KPI Tracking & Performance Analysis
- Retail Operations Management
- Territory & Store Performance Leadership
- Team Leadership & Coaching
- Communication & Negotiation
- Relationship Building & Networking
- Inventory & Merchandising Strategy
Timeline
Manager
THE TOY VAULT
08.2025 - Current
Home Healthcare Aide / Appointment Coordinator
FOGARTY CENTER
01.2021 - Current
AmeriCorps Museum Educator
PROVIDENCE CHILDREN'S MUSEUM
09.2019 - 07.2020
Bachelor of Arts - Art History
Roger Williams University
09.2016 - 05.2019
Manager
THE TROLL SHOP
06.2014 - 09.2018