Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
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Julian Matthew C. Abaya

Visalia,CA

Summary

Experienced multitasking manager with a proven track record of creating a positive workplace culture and leading high-performing teams. Recognized for in-depth knowledge of the cannabis industry, including competitive offerings, pricing strategies, and market positioning. Resourceful and adept at coordinating and monitoring operations across multiple departments, consistently driving success. Skilled problem solver and effective leader dedicated to streamlining operations, reducing costs, and enhancing organizational efficiency. Committed to maintaining the highest quality of services and products through a strong work ethic and unwavering dedication.

Overview

10
10
years of professional experience

Work History

Floor Manager/Lead Supervisor

Embarc
07.2022 - Current
  • Successfully supervise and mentor a team, fostering a supportive environment for both staff and clients.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Overseeing high volumes of cash, credit, and gift card transactions, verifying each cash drawer balance at end of each shift and investigating any discrepancies.
  • Organize daily schedules and manage product distribution, ensuring efficient operations.
  • Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed team of 5-15 employees to maintain smooth-running operations of shop floor.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Shift Lead

Token Farms
07.2020 - 07.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Managed cash registers and balanced daily transactions, ensuring accurate financial records.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Oversaw employee break schedules for compliance with labor laws and minimal disruption to operations.

Customer Service Representative

Alorica Co.
01.2020 - 07.2020
  • Handled high volume customer calls and responded to inquiries regarding services, product and billing cycles
  • Develop successful skills to sell products and services to customers
  • Accurate record keeping of customer accounts

Shift Lead

Lemon Shark Poke
08.2018 - 01.2020
  • Kindly greet customers and had a polite attitude
  • Handles food preparation and sales; balances cash register sales
  • Take customer orders, order store supplies

Front Desk Clerk

La Quinta
03.2016 - 08.2018
  • Provide excellent customer service, process online and or in person reservations
  • Preps and seals hotel audit records to keep them on file
  • Answered phone calls; assisted the customer with their questions

Department Supervisor

JCPenney
11.2014 - 01.2016
  • Provided great customer service, informed customers about promotions
  • Process sales/credit card applications; joins with store manager in interviewing new applicants, ensure duties and department goals are met; maintained planograms

Education

Business Admin - CURRENT

Fresno Community College
Fresno

High School Diploma -

El Diamante High School
Visalia
06-2015

Skills

  • MS Word, MS Excel, MS Power point
  • Advanced Cash Handling
  • Type 58 wpm10-key Calculator
  • Employee management
  • Team Leadership
  • Customer relationship management
  • POS systems
  • Floor Management
  • Policy Enforcement

Disclaimer

To Whom It May Concern, My name is Julian Abaya, and I am reaching out to express my interest in pursuing employment opportunities with your esteemed company. With a strong foundation in leadership and a proven track record of both meeting my own objectives and supporting the success of my colleagues, I am confident that I can contribute positively to your team.

I pride myself on my strong work ethic and dedication, which I believe will make me a valuable asset to your organization. I am eager to bring my skills and experience to your company and collaborate toward achieving shared goals.

Timeline

Floor Manager/Lead Supervisor

Embarc
07.2022 - Current

Shift Lead

Token Farms
07.2020 - 07.2022

Customer Service Representative

Alorica Co.
01.2020 - 07.2020

Shift Lead

Lemon Shark Poke
08.2018 - 01.2020

Front Desk Clerk

La Quinta
03.2016 - 08.2018

Department Supervisor

JCPenney
11.2014 - 01.2016

Business Admin - CURRENT

Fresno Community College

High School Diploma -

El Diamante High School
Julian Matthew C. Abaya