Julian Alvarez
Houston,TX
Summary
High school student with customer service experience seeking part-time retail position. Demonstrated ability to manage cash transactions and resolve customer issues effectively. Strong teamwork skills contribute to a positive customer experience.
Overview
2
2
years of professional experience
Work History
Personal Shopper
HEB Grocery Store
Houston, Texas
12.2024 - Current
- Collaborated with store staff to resolve product inquiries and locate items quickly.
- Demonstrated knowledge of store layout to enhance the shopping experience for clients.
- Completed pickup and shopping orders for customers within local area.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Assisted teammates with daily tasks during peak periods.
- Updated item descriptions in computer system for accurate tracking of stock levels.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
Sales Associate
UPS Customer Center
Katy, Texas
05.2023 - 10.2024
- Handled cash transactions and managed point-of-sale operations efficiently.
- Educated customers on packaging materials and shipping requirements.
- Resolved customer complaints effectively to ensure satisfaction.
- Participated in training sessions to improve product knowledge and sales techniques.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Conducted inventories on a regular basis to track stock levels.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Assisted customers in navigating online platforms for efficient service access.
- Engaged with customers through multiple channels, ensuring consistent support experience.
- Assisted sales personnel in sales techniques and recommended improvements.
Education
High School Diploma -
Cinco Ranch
Katy05-2025
Skills
- Customer service
- Sales techniques
- Inventory management
- Effective communication
- Team collaboration
- Problem resolution
- Heavy lifting
- Flexible schedule
- Sales expertise
- Cash handling
- Online sales
- Organizational skills
Languages
Spanish
Limited
Timeline
Personal Shopper
HEB Grocery Store
12.2024 - Current
Sales Associate
UPS Customer Center
05.2023 - 10.2024
High School Diploma -
Cinco Ranch