Julian Alvarez-Flores
Beaverton,OR
Summary
Organized and dependable professional with experience supporting a global brand in fast-paced, process-driven environments. Strong communicator with a proven ability to manage high-volume workflows, collaborate cross-functionally, and deliver accurate, timely support.
Overview
9
9
years of professional experience
Work History
Social Media Specialist
Nike
Beaverton, OR
09.2023 - Current
- Assisted consumers with pre- and post-purchase inquiries, providing accurate product guidance and issue resolution.
- Troubleshot issues across Nike digital platforms, including Training and Running apps, ensuring smooth user experiences.
- Collaborated cross-functionally with marketing, product, and support teams to align on social media campaigns and product launches.
- Maintained high customer satisfaction by managing multiple requests efficiently and meeting turnaround expectations.
Customer Service Representative
Cabela's
Tualatin, OR
04.2021 - 08.2023
- Provided in-store support by answering customer questions and ensuring a positive experience.
- Served as a point of contact for department-related questions from customers and team members.
- Assisted with merchandising, restocking, and maintaining department standards.
Fulfillment Associate
Amazon
Hillsboro, OR
10.2020 - 03.2021
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Safely and securely loaded items to prevent damage during transport.
Style Consultant
Target
Beaverton, OR
06.2017 - 09.2020
- Helped clients create new outfits with existing clothing and accessories.
- Built lasting relationships through personal interaction and savings incentives to preserve clientele.
- Provided education and guidance to clients on fashion trends and styling techniques.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Met customer service goals and exceeded customer expectations.
Education
Computer Engineering
Portland State University
Portland, ORHigh School Diploma -
Beaverton High School
Beaverton, OR06.2017
Skills
- Problem-Solving Ability
- Customer Service
- Brand Representation
- Goal-Driven
- Time management & prioritization
- Leadership
Timeline
Social Media Specialist
Nike
09.2023 - Current
Customer Service Representative
Cabela's
04.2021 - 08.2023
Fulfillment Associate
Amazon
10.2020 - 03.2021
Style Consultant
Target
06.2017 - 09.2020
Computer Engineering
Portland State University
High School Diploma -
Beaverton High School