Julian Anderson`
Granada Hills,CA
Summary
Friendly Help Desk Technician with more than a year of quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
2
2
years of professional experience
Work History
IT Help Desk Technician
Vista Del Valle Dual Language Academy
01.2023 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Performed tests of functionality, security, and performance of different workstations and devices.
Bilingual Instructional Aide
Vista Del Valle Dual Language Academy (LAUSD)
01.2023 - 06.2023
- Operated and cared for instructional and audio-visual equipment used in classroom.
- Assisted with planning and preparing educational materials and activities and maintained individual student communication devices and books.
- Worked individually or in small groups with students and reviewed classroom instruction, answered questions and helped with language development.
- Performed job coaching duties and helped students develop language proficiency.
Crew Member
Chick-fil-A
08.2022 - 12.2022
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA06.2022
Skills
- System diagnostics
- Application support
- Printer setup
- Hardware Configuration
- Incident Reporting
- Asset Management
- Software Installation
- Ticket management
- Hardware Repair
- Desktop support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
IT Help Desk Technician
Vista Del Valle Dual Language Academy
01.2023 - Current
Bilingual Instructional Aide
Vista Del Valle Dual Language Academy (LAUSD)
01.2023 - 06.2023
Crew Member
Chick-fil-A
08.2022 - 12.2022
High School Diploma -
Granada Hills Charter High School
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