Julian Arias
Glendale,AZ
Summary
Dedicated Sales Associate with a proven track record of delivering excellent customer service and building strong relationships. Experienced in retail with a focus on exceeding targets and achieving high customer satisfaction. Skilled in maintaining and managing customer accounts efficiently. Known for strong customer care, effective team collaboration, and a commitment to high service standards. Well-organized Mortgage Specialist with comprehensive experience and an in-depth knowledge of conventional and government loan programs. Detail-oriented and diligent with talents in gathering borrower information and verifying loan documents. Proficient in mortgage-processing software. Regarded as one of the company's most productive loan processors.
Overview
6
6
years of professional experience
Work History
Senior resolution specialist
Valon Mortgage
05.2024 - Current
- Lead complex issue resolution: Manage and resolve high-priority customer issues by coordinating with multiple departments and utilizing advanced problem-solving techniques
- Analyze and improve processes: Identify areas for process improvement and implement changes to enhance operational efficiency and customer satisfaction
- Provide expert guidance: Offer support and mentorship to junior team members and peers, sharing best practices and facilitating skill development to ensure consistent resolution quality
- Monitor and report on performance: Track resolution metrics, prepare detailed reports, and present insights to senior management to drive strategic decisions and enhance service quality.
Mortgage Servicing Professional II
Cenlar FSB
01.2024 - 05.2024
- Proficient in loan processing, including origination, underwriting, and closing procedures
- Experienced in managing escrow accounts, ensuring timely payment of taxes and insurance premiums
- Skilled in handling customer inquiries, resolving issues, and providing exceptional service
- Knowledgeable in mortgage servicing software such as Black Knight MSP or Fiserv Mortgage Director
- Proficient in regulatory compliance, including RESPA, TILA, and other relevant regulations.
Customer Success Representative
Wells Fargo
05.2023 - 01.2024
- Supported customer success and improved complex inquiries or issues regarding financial products and services
- Handled inquiries, resolved problems, and delivered a best-in-class customer experience
- Researched and resolved complex customer issues, collaborating with other departments
- Coached new hires and less experienced staff.
Personal Loan Specialist
Discover
08.2022 - 05.2023
- Created new customer accounts and performed data entry, consistently exceeding targets
- Opened customer accounts by recording and verifying information
- Attracted potential customers by answering product and service questions
- Maintained customer records by updating account information.
Mortgage Loan Officer
Rock Mortgage
09.2021 - 07.2022
- Provided exceptional customer service and achieved or exceeded sales goals
- Advised clients on the home buying or refinance process and educated them on mortgage management
- Assisted clients through the loan process from application to closing.
Client Communications Specialist
Rocket Mortgage
03.2021 - 09.2021
- Managed a high volume of inbound and outbound calls, transferring clients to appropriate parties
- Utilized internal proprietary software and technology
- Participated in regular training on products and client relations
- Filtered leads on behalf of company clients.
Manufacturing Associate
Dexcom
01.2020 - 03.2021
- Demonstrated attention to detail and critical thinking
- Communicated effectively within a manufacturing environment.
Sales Associate
PacSun
08.2019 - 01.2020
- Assisted an average of 100 customers daily with item selection and recommendations
- Stocked, replenished, and organized inventory efficiently
- Provided outstanding customer service and managed store opening and closing.
Sales Associate
Target
02.2019 - 06.2019
- Delivered excellent customer service, offering advice and assistance
- Handled payments and welcomed 30-40 customers daily
- Maintained store cleanliness and supported team efforts.
Education
Business Management Classes -
Glendale Community College
Glendale, AZBusiness management degree -
Arizona Christian University
Glendale, AZSkills
- Complaint Handling
- Meeting facilitation
- Account Updates
- Quality assurance expertise
- Account coordination
- Quality control understanding
- Operations Management
- Attention to Detail
- Time management abilities
Affiliations
Employee of the Month: Recognized for outstanding customer service and exceeding sales targets at PacSun and Target.
Top Performer Award: Achieved highest performance ratings and consistently exceeded key performance indicators at Discover, Rock Mortgage, and Valon Mortgage
Timeline
Senior resolution specialist
Valon Mortgage
05.2024 - Current
Mortgage Servicing Professional II
Cenlar FSB
01.2024 - 05.2024
Customer Success Representative
Wells Fargo
05.2023 - 01.2024
Personal Loan Specialist
Discover
08.2022 - 05.2023
Mortgage Loan Officer
Rock Mortgage
09.2021 - 07.2022
Client Communications Specialist
Rocket Mortgage
03.2021 - 09.2021
Manufacturing Associate
Dexcom
01.2020 - 03.2021
Sales Associate
PacSun
08.2019 - 01.2020
Sales Associate
Target
02.2019 - 06.2019
Business Management Classes -
Glendale Community College
Business management degree -
Arizona Christian University
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