•Dynamic hospitality professional with near-fluent Spanish proficiency, known for delivering exceptional customer service
• Creative, flexible, reliable, and thrives under pressure while maintaining attention to detail
• Demonstrates strong organizational and productivity skills
• Exercised proficiency in training,
mentoring and interviewing
• Strong collaboration and effective communication skills
• Committed to leveraging a creative approach to enhance customer experiences and drive operational success
• Educated homeowners on benefits of solar energy such as potential savings, lowered
environmental impacts and likely increases in home value.
• Leveraged contacts with satisfied customers to generate referrals and new business.
• Prepared proposals and recommend appropriate products to fit clients needs.
• Inspected customers' service panels and electrical meters to develop detailed solar
installation quotes.
• Conducted follow-up calls with warm leads to cement connections and pursue
conversions.
• Increased sales volume by adding new accounts in the Santa Fe, Belen, Los Lunas and
Albuquerque area.
• Maintained positive, respectful and professional relationships with coworkers and
customers.
• Test water quality in residential locations for abrasives, minerals and contaminants
such as calcium, magnesium, irons and chlorine.
• Carefully handle harsh chemicals.
• Effectively communicate the results of water tests and discuss impacts that these
results have on health and home appliances.
• Discuss the mechanics and benefits of a Total Water Treatment system.
• Increased sales volume by adding new accounts in the Santa Fe, Belen, Los Lunas and
Albuquerque area.
• Negotiated prices, terms of sales and service agreements.
• Selected the most suitable products based on customer needs and product
specifications.
• Recorded accurate records for customer documents.
• Attended weekly sales meetings and quarterly sales trainings.
• Provide excellent quality service while maintaining a positive & hospitable atmosphere
with guests and co-workers.
• Train new employees on the operations of the hotel and how to perform in order to
meet the standards of the company while enhancing the guest's experience.
• Interview new potential candidates who apply for front desk and valet team.
• Lead knowledgeable tours showcasing the hotel's architecture, literature, and art that
portrays the rich cultural history behind the property.
• Work closely with multiple departments such as food and beverage outlets,
maintenance, valet, housekeeping and sales.
• Address customer complaints by listening and offering solutions in order to improve
guest's experience.
• Handle multiple projects and tasks to ensure high quality and timely delivery.
• Utilize multifunctional guest reservation operating system in order to manage guest
reservations, billing and accomodate guest requests.
General Studies
El Camino College, Torrance, CA
June 2013
General Studies
Central New Mexico Community
College, Albuquerque, NM
August 2017
Communications
The University of New Mexico,
Albuquerque, NM December
2018