Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julian Ayala

Jacksonville,IL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Specialist

Protective Life
12.2022 - Current
  • Improved operational efficiency by streamlining processes and implementing new job aides.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Successfully managed multiple projects simultaneously while adhering to deadlines
  • Enhanced team productivity with effective communication strategies and regular performance reviews.
  • Boosted client/agent satisfaction, addressing concerns in a timely and professional manner.
  • Collected, arranged, and input information into database system.
  • Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.

Telelife Interviewer

Protective Life
07.2021 - 12.2022
  • Increased client engagement by conducting thorough and personable interviews.
  • Developed strong rapport with clients, fostering open communication and trust during interviews.
  • Assisted in the development of standardized interview questions, promoting consistency across all applications.
  • Improved customer satisfaction by conducting thorough telephone interviews and accurately recording responses.
  • Streamlined data collection process for faster project completion by effectively utilizing computer software and databases.
  • Collaborated with team members to share best practices, boosting overall productivity and performance.
  • Achieved high levels of accuracy by meticulously reviewing collected data for errors before submission for analysis.
  • Identified trends in respondent feedback through careful analysis of their responses allowing the organization make informed decisions.

Program Assistant

Cicero Public School District 99
08.2013 - 07.2021
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Documented student progress and communicated with parents to keep informed.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Completed daily reports on attendance and disciplinary performance.
  • Studied and implemented latest information on specific subjects and learning strategies.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.

Education

No Degree - Psychology

Morton College
Cicero, IL

High School Diploma -

Morton East High School
Cicero
06.2010

Skills

  • Research and data collection
  • Deadline Oriented Mindset
  • Accuracy and Attention to Detail
  • Process Improvement
  • Teamwork and Collaboration

Certification

  • CNA - Certified Nursing Assistant

Timeline

Operations Specialist

Protective Life
12.2022 - Current

Telelife Interviewer

Protective Life
07.2021 - 12.2022

Program Assistant

Cicero Public School District 99
08.2013 - 07.2021

No Degree - Psychology

Morton College

High School Diploma -

Morton East High School

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Julian Ayala