Julian Benitez
Hewlett
Summary
Highly motivated customer service and operations specialist with 6+ years of experience in aviation, sales, and logistics. Proven ability to manage airport operations, provide excellent customer support, and handle fast-paced environments. Strong communicator, flexible learner, and team collaborator with a background in both U.S. and international business settings.
Overview
11
11
years of professional experience
Work History
Clear Ambassador
Alclear LLC
04.2023 - Current
- Promoted CLEAR membership to travelers by highlighting security and convenience benefits. Facilitated guest interactions, enhancing overall customer experience and satisfaction.
- Verified identification and maintained strict security procedures. Faster security screening through dedicated CLEAR lanes.
- CLEAR membership provides expedited airport security access at over 58 U.S. airports. With a CLEAR PLUS membership, you can enjoy benefits such as: Clear with Precheck Lane and Standard Clear Lane.
Assistant Manager
LA Fitness
02.2019 - 05.2022
- Led team meetings to discuss operational goals and improve service delivery.
- Developed and implemented training programs for new staff members.
- Streamlined scheduling process to enhance staff productivity and client satisfaction.
- Monitored daily operations to ensure adherence to safety and quality standards.
Hub Specialist
AutoZone
06.2015 - 11.2021
- Streamlined inventory management processes, enhancing accuracy and efficiency in stock tracking.
- Led cross-functional teams to implement system upgrades, improving operational workflows and data integrity.
- Mentored junior staff on best practices for customer service and inventory control, fostering a collaborative environment.
- Developed training materials that improved onboarding processes for new Hub Specialists.
Education
Bachelor of Science - Science, Technology And Society
SUNY, Farmingdale
Farmingdale, NY12-2023
Associate of Arts - Business Retail Management
Nassau Community College
Garden City, NY08-2018
High School Diploma -
George W. Hewlett High School
Hewlett, NY06-2013
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Problem-solving
- Customer service
- Active Listening
- Aviation and Airport Operations
- Bilingual English and Spanish
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clear Ambassador
Alclear LLC
04.2023 - Current
Assistant Manager
LA Fitness
02.2019 - 05.2022
Hub Specialist
AutoZone
06.2015 - 11.2021
Bachelor of Science - Science, Technology And Society
SUNY, Farmingdale
Associate of Arts - Business Retail Management
Nassau Community College
High School Diploma -
George W. Hewlett High School