Julian Burrell
Gilbert,AZ
Summary
Dedicated offering more than 20+ years of experience in finance, sales, and customer service. Persuasive negotiator, talented organizer and complex problem-solver. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Facilitates positive and productive interactions between workers, leaders and union representatives. Successful background reaching consensus and smoothing relations to maximize success of negotiations and customer service. Articulate and decisive professional with respectful and resourceful approach.
Overview
12
12
years of professional experience
Work History
Settlement Negotiator
McCarthy Law Firm
08.2020 - Current
- Build relationships with Banks and clients to ensure best outcome
- Negotiate accounts for clients reduce amount they owe
- Settle legal accounts for clients including judgement accounts lien/garnishments with law firms
- Responsible for managing and resolving 200 plus accounts
- Responsible for client retention
- Consistently met and exceeded all monthly goals
- Getting all documents signed by client ans bank and keeping and uploading all documents
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
- Calculated clients' available monthly income to meet debt obligations.
- Interviewed clients by telephone or in-person to gather financial information.
- Answered over 100 customer communications per day via telephone, email and web chat.
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
Client Portfolio Manager
Freedom Debt Relief
03.2012 - 06.2020
- Responsible for managing 250 accounts per month and resolving clients debt within loan terms
- Oversee the clients delinquent accounts and determine the best method of resolution within their loan terms
- Negotiate settlements for client’s credit card/unsecured debts and legal accounts in timely manner with best solution for our client
- Act as a liaison between client and there creditors
- Exceeded all monthly goals
- Responsible for client retention
Education
High school diploma -
Skills
- Analytical
- Portfolio Management
- Inside Sales
- Budgeting
- Upselling
- Negotiating with banks and other financial institutions
- Sales: Influence & Negotiation — Highly Proficient
- Persuading reluctant customers to buy products or services, and influencing and negotiating with
- Verbal Communication — Expert
- Speaking clearly, correctly, and concisely
- Tendency to be organized, rule-abiding, and hard-working
- Working with MS Word Documents
- Debt Consolidation Planning
- Team player
- Fast learner
Additional Information
- Authorized to work in the US for any employer
Timeline
Settlement Negotiator
McCarthy Law Firm
08.2020 - Current
Client Portfolio Manager
Freedom Debt Relief
03.2012 - 06.2020
High school diploma -
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