Julian Burt
Thonotosassa,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
38
38
years of professional experience
Work History
Infiniti of Tampa Sales Manager
Asbury Automotive Group
Tampa, Florida
04.2020 - 09.2023
- Led a team of sales associates to enhance customer engagement and satisfaction.
- Developed training programs for new sales staff on product knowledge and techniques.
- Analyzed market trends to adjust inventory and promotional strategies effectively.
- Managed relationships with key clients to foster loyalty and repeat business.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Coached staff members on effective communication techniques when dealing with customers.
- Collaborated with other departments to ensure a smooth transition from sale through delivery of vehicle.
- Negotiated deals with customers in order to close sales transactions quickly and efficiently.
- Provided follow-up service after the purchase of a vehicle to ensure customer satisfaction.
- Resolved customer complaints quickly and effectively while maintaining excellent customer relations.
Mercedes-Benz of Tampa Internet Director
Asbury Automotive Group
Tampa, Florida
08.2012 - 04.2020
- Managed daily operations of a high-volume car dealership.
- Trained and mentored sales team members on best practices.
- Analyzed market trends to adjust inventory and pricing strategies.
- Oversaw customer service protocols to enhance client satisfaction.
- Implemented training programs focused on product knowledge and sales techniques.
- Monitored daily performance of sales team and provided feedback to maximize efficiency.
- Presented vehicles features, advantages, benefits during test drives or showroom visits.
Corporate Internet Director
Asbury Automotive Group
05.2009 - 08.2012
- Developed digital marketing strategies to enhance online presence and customer engagement.
- Managed website content and ensured alignment with brand messaging and compliance.
- Oversaw social media channels to foster community interaction and brand loyalty.
- Analyzed online traffic data to inform marketing tactics and improve user experience.
- Coordinated with IT teams to optimize website functionality and security measures.
- Researched, negotiated, and strategically managed third-party vendor relationships.
- Oversaw 12 automotive car dealerships and trained personnel to improve lead source ROI and sales.
Brandon Toyota Internet Director
Asbury Automotive Group
Brandon, Florida
09.2007 - 05.2009
- Developed digital marketing strategies to enhance online presence and engagement.
- Managed website content updates to ensure accurate information and user experience.
- Oversaw social media campaigns to promote brand awareness and customer interaction.
- Analyzed web traffic data to drive improvements in digital marketing efforts.
- Led training sessions for staff on best practices in online customer service.
- Created detailed reports on website performance metrics such as click-through rates, page views, and visitor engagement.
Courtesy Chrysler Jeep Sales Professional
Asbury Automotive Group
Brandon, FL
04.2003 - 09.2007
- Greeted customers and established rapport to enhance the buying experience.
- Assisted clients in selecting vehicles that meet their needs and preferences.
- Demonstrated vehicle features and technology during test drives.
- Negotiated sales terms and pricing with potential buyers effectively.
- Collaborated with finance team to facilitate loan approvals and documentation.
- Conducted follow-ups with customers after purchases to ensure satisfaction.
Police Officer
Metropolitan Police Department
London, UK
01.1990 - 03.2003
- Prepared detailed reports on incidents and arrests for legal proceedings.
- Collaborated with community organizations to enhance public safety initiatives.
- Engaged with the community through outreach programs and events.
- Trained new officers on departmental policies and procedures effectively.
- Responded to emergency calls for service and provided assistance as needed.
- Patrolled assigned areas to detect and prevent criminal activity.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
Farm Hand
Nicolas Yeatman-Biggs
Stockton, UK
01.1986 - 01.1990
- Operated farm machinery to assist with daily crop production tasks.
- Maintained equipment and tools for optimal performance and safety standards.
- Assisted in planting, cultivating, and harvesting crops under supervision.
- Collaborated with team members to complete tasks efficiently on the farm.
- Loaded and unloaded trucks with supplies or products from the farm.
- Cared for livestock, including feeding, watering, and providing medical attention when necessary.
Education
High School Diploma -
Kingdown Comprehensive School
Warminster UK07-1986
Skills
- Sales negotiation
- Product training
- Team leadership
- Conflict resolution
- Coaching and mentoring
- Client relations and customer service
- Strong customer service
Timeline
Infiniti of Tampa Sales Manager
Asbury Automotive Group
04.2020 - 09.2023
Mercedes-Benz of Tampa Internet Director
Asbury Automotive Group
08.2012 - 04.2020
Corporate Internet Director
Asbury Automotive Group
05.2009 - 08.2012
Brandon Toyota Internet Director
Asbury Automotive Group
09.2007 - 05.2009
Courtesy Chrysler Jeep Sales Professional
Asbury Automotive Group
04.2003 - 09.2007
Police Officer
Metropolitan Police Department
01.1990 - 03.2003
Farm Hand
Nicolas Yeatman-Biggs
01.1986 - 01.1990
High School Diploma -
Kingdown Comprehensive School