Julian Chavira
Delta,CO
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Dick's Sporting Goods, Inc
Grand Junction, CO
02.2023 - Current
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Relayed customer feedback to cross-functional teams to improve products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
Manufacturing Assistant
TheraTogs
Montrose, Colorado
12.2020 - 12.2022
- Assembled and shipped infant/toddler class 1 medical devices that aided clients with postural or spinal health conditions.
- Escalated manufacturing issues to management and quality assurance to identify solutions.
- Participated in team meetings to discuss production goals, schedules, and quality control issues.
- Collaborated with team members to troubleshoot and resolve equipment malfunctions.
- Performed equipment maintenance and calibrations to drive accurate measurements and production of quality products.
- Monitored the production process and made necessary adjustments to meet production targets.
- Assisted in packaging and labeling of products for shipment.
- Weighed and measured in-process materials to add or remove proper quantities.
- Managed inventory of raw materials and finished goods to ensure uninterrupted production.
- Followed detailed assembly instructions, processes, and procedures for product assembly.
- Delivered manufacturing requirements and attained production schedule to properly plan, forecast and meet demand.
Admissions Ambassador
Colorado Mesa University
Grand Junction, Colordao
08.2019 - 12.2020
- Took part in various admissions events to meet with and engage prospective students.
- Provided prospective students and parents with informative walking tours of campus.
- Corresponded with prospective students via email and developed professional relationships by using active communication and interpersonal skills.
- Listened carefully to all questions and answered truthfully in regards to student activities, on-campus housing and various courses of study.
- Assisted admissions staff with different administrative duties by inputting data into system, filing papers, and fielding phone calls.
- Helped patients with admissions process and adhered to state and federal laws.
- Stayed up-to-date with program, tuition and scholarship details to provide complete and accurate information to prospective students.
- Conducted walk-in and scheduled facility tours for prospective students.
Education
BBA - Hospitality Management
Colorado Mesa University
Grand Junction, CO05-2026
High School Diploma -
Delta High School
Delta, CO05-2019
Skills
- Complaint resolution
- Price quotes
- Good communication skills
- Customer relations
- Conflict mediation
- Account management
- Process optimization
- Problem resolution
- De-escalation techniques
- Telephone etiquette
- Customer order management
- Complaint handling
- Call center experience
- Customer service
- Customer relationship management
Affiliations
- Photographer
- Guitarist
- Reading
- Drawing
- Keeping a Journal
- Traveler
- Volunteering
- Community Service
- Learning new skills
- Devotee to the Catholic Church
Accomplishments
- Manager's choice award at Dick's Sporting Goods for exceptional job performance that focuses on customer service, sales, promotions, work etiquette, leadership qualities, and adaptability to any situation.
- Promoted from Dick's Sporting Goods Sales Associate to Customer Service Specialist
- Received employee of the month recognition from Dick's Sporting Goods for outstanding performance in customer service, providing help to teammates, leading by example, and knowledge of the promotions in which the company pushes to it's consumers.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist
Dick's Sporting Goods, Inc
02.2023 - Current
Manufacturing Assistant
TheraTogs
12.2020 - 12.2022
Admissions Ambassador
Colorado Mesa University
08.2019 - 12.2020
BBA - Hospitality Management
Colorado Mesa University
High School Diploma -
Delta High School