Julian Clements

Plato's Closet

D'Iberville, MS

02.2023 - Current

Managed key holder responsibilities such as opening and closing the store, setting alarms.
Identified potential shoplifters through observation of suspicious behavior or activities.
Tracked stock movement to ensure availability of merchandise for customers.
Monitored employee performance to ensure adherence to company policies and procedures.
Ensured store was opened and closed in a timely manner according to company policies.
Reconciled daily sales receipts against cash drawer for accuracy.
Replenished merchandise displays throughout the store as needed.
Performed daily banking duties such as deposits and withdrawals of funds from registers.
Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
Assisted customers with product selection and resolving complaints.
Organized backroom storage areas to maximize efficiency of space utilization.
Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Provided customer service including cashiering, merchandising and restocking shelves.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Collaborated with management to determine key tasks and delegate to staff members.