Julian Colon
Brooklyn
Summary
Dedicated professional with expertise in customer assistance and cash handling. Recognized for effective communication and problem-solving skills, ensuring customer satisfaction and loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key holder
The UPS Store Inc.
Brooklyn
04.2021 - Current
- Managed cash register, processed transactions accurately and efficiently.
- Assisted customers with shipping, printing, and packaging inquiries.
- Trained new employees on store policies and customer service standards.
- Organized inventory and maintained stock levels for efficient operations.
- Collaborated with team members to ensure smooth daily operations.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
School Program Aide
GRYC
Flushing
01.2019 - 03.2021
- Assisted in planning and implementing educational programs for youth engagement.
- Supported daily operations by preparing materials for activities and events.
- Collaborated with staff to create a safe and inclusive environment for participants.
- Facilitated communication between students, parents, and program coordinators effectively.
- Organized resources and supplies to enhance program efficiency and accessibility.
- Evaluated program activities, gathering feedback to improve future initiatives at GRYC.
- Applied behavior management techniques to maintain group discipline and reinforce good behaviors.
- Assisted with administrative tasks such as copying documents, filing paperwork.
- Provided one-on-one tutoring services for struggling students.
- Collaborated with parents and guardians to discuss student progress or address any issues that may arise.
- Ensured a safe learning environment by monitoring student behavior in classrooms and on playgrounds.
Education
High School Diploma -
JP Taravella High School
Coral Springs, FL06-2008
Skills
- Cash handling
- Inventory management
- Customer assistance
- Employee training
- Key holder responsibilities
- Visual merchandising
- Effective communication
- Leadership development
- Computer proficiency
- Problem solving
Certification
CPR
References
References available upon request.
Timeline
Key holder
The UPS Store Inc.
04.2021 - Current
School Program Aide
GRYC
01.2019 - 03.2021
High School Diploma -
JP Taravella High School