Julian Cousins
Cibolo
Summary
Enthusiastic Storage Assistant Manager with expertise in managing multiple priorities to ensure efficient store operations. Strong communicator with exceptional time management and documentation skills. Skilled in overseeing various storage facilities while focusing on key performance areas such as Revenue Growth, Delinquency Reduction, Auto Pay and Insurance Penetration, Generating Google Reviews, Collection Calls, Assisting with the Auction Process (including Lock Cutting), Maintaining Unit and Facility Cleanliness, and Enhancing Customer Retention.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Brundage Management Company
05.2023 - Current
- Oversee daily operations of the storage facility, ensuring efficient management of inventory and customer service.
- Collaborate with leadership to devise strategies that meet sales and profit objectives.
- Manage customer inquiries, resolve issues, and handle rental agreements, increasing customer satisfaction ratings.
- Maintain accurate records of storage unit availability and monitor rental payment schedules to minimize late payments.
- Assist in the day-to-day operations of the storage facility, including organizing units, maintaining cleanliness, and managing security measures.
- Provide exceptional customer service by assisting customers with inquiries and facilitating the rental process.
- Conduct regular inventory audits, ensuring accuracy and minimising discrepancies.
- Collaborate with team members to achieve monthly sales targets.
- Supervise day-to-day operations to meet performance, quality, and service expectations.
- Maintain a clean, safe, and organised store environment to enhance the customer experience.
- Develop strong working relationships with staff, fostering a positive work environment.
- Deliver outstanding customer service by actively understanding customer needs, addressing inquiries swiftly, and nurturing strong relationships.
- Monitor cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Promote the growth and engagement of team members through educational opportunities and community involvement.
- Implement safety protocols and ensure compliance with health and safety regulations.
- Ensure facilities remain in excellent condition by managing maintenance and upholding aesthetic and functional standards.
Assistant Manager
Lockaway Storage (multiple stores)
08.2022 - Current
- Worked closely with store manager to maintain day-to-day operations.
- Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
- Handled responsibilities successfully upon facility manager's absence.
- Implemented business strategies to maximize tenant satisfaction, lower delinquencies, reduce vacancies, and maximize store revenue.
- Reviewed leases to guarantee proper level of service for tenants.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Floor Associate
Bed, Bath, & Beyond
08.2020 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Help customers locate products and checked store system for merchandise at other sites.
- Increased sales bu offering advice on purchases and promoting additional products.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Bryon P. Steele High School
Schertz, TXSkills
- Product and Service Knowledge
- Sales Monitoring
- Teamwork and Collaboration
- Goal Setting
- Problem Resolution
- Documentation and Reporting
- Managing Operations and Efficiency
- Verbal and Written Communication
- Retail Operations Management
- Customer Rapport
- Customer Relations
- Time Management
- Closing and Contract Negotiations
Education and Training
other
Timeline
Assistant Manager
Brundage Management Company
05.2023 - Current
Assistant Manager
Lockaway Storage (multiple stores)
08.2022 - Current
Floor Associate
Bed, Bath, & Beyond
08.2020 - 09.2021
High School Diploma -
Bryon P. Steele High School
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