Julian Croce
Hampstead,North Carolina
Summary
Enthusiastic business development professional with Microsoft Word, Excel and Powerpoint Certifications, along with Technology hardware and software skills. Adept in cultivating productive relationships with clients, peers and supervisors. To seek and maintain full-time position that offers professional challenges utilizing information technology skills, interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Driver Sales Representative
Michaelangelo's Restaurant
04.2023 - Current
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Increased customer satisfaction, reviewing feedback closely, and addressing needs and requests of customers.
- Immediately addressed problems with customers to promote speedy resolution.
Customer Service Representative
Domino's Pizza
08.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Associate
Wendys Restaurant
10.2021 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided training and support to new associates to help provide high-quality customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Customer Service Cashier
Food Lion Grocery Store
12.2020 - 09.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Education
No Degree - Information Technology
Cape Fear Community College
Wilmington, NCHigh School Diploma -
Topsail High School
Hampstead, NC06.2022
Skills
- Microsoft Certifications
- Hardware and Software Computer Experience
- Digital Design and Video Editing Experience
- Website Design Experience
- Issue Resolution and Mediation Skills
- Excellent Customer Experience
- Route Management
- Client Relations
- Safe Vehicle Operations
Certification
Microsoft Word, Microsoft Excel and Microsoft Powerpoint
Timeline
Driver Sales Representative
Michaelangelo's Restaurant
04.2023 - Current
Customer Service Representative
Domino's Pizza
08.2022 - 04.2023
Customer Service Associate
Wendys Restaurant
10.2021 - 08.2022
Customer Service Cashier
Food Lion Grocery Store
12.2020 - 09.2021
No Degree - Information Technology
Cape Fear Community College
High School Diploma -
Topsail High School
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