Julian Graham
Solution Delivery Manager
Jersey City,NJ
Summary
Experienced professional in solutions delivery with a successful track record of overseeing complex project implementations. Skilled in strategic planning, process optimization, and resource management for seamless delivery and maximum impact. Emphasis on team collaboration, adaptability, and results-driven mindset. Recognized for effective problem-solving, stakeholder communication, and leadership in dynamic environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Solution Delivery Manager
Applause Inc.
03.2022 - Current
- Own and lead multiple, simultaneous customer engagements implementing Applause’s SaaS digital quality testing solution.
- Exceeded client expectations by consistently delivering innovative solutions tailored to their specific testing requirements.
- Lead business review sessions with executive sponsors to gather feedback for improvement and showcase the value of our partnership.
- Facilitated seamless knowledge transfer between technical teams and end-users through comprehensive documentation and training sessions.
- Developed strong relationships with key stakeholders, ensuring alignment on expectations and deliverables.
- Improved project delivery timelines by streamlining processes and enhancing communication among team members.
Technical Project Manager
LSEG, London Stock Exchange Group
New York, New York
06.2021 - 03.2022
- Led project teams in planning and managing complex technical projects related to company’s premier product offerings.
- Demonstrated skill in analyzing project resource needs within pipeline from those in progress or in queue, exhibiting sensitivity to specific project needs, while maintaining big picture perspective.
- Worked closely and alongside cross-functional teams from Business Analysis, Product Management, QA, Development and Infrastructure teams to move projects to successful completion.
- Enhanced decision making of executive leadership by creating weekly project status reports that highlight accomplishments and issues requiring attention.
- Held accountable for making and tracking changes to project scope of work, as well as addressing escalations from executive leadership and clients; established Go-to-Green plans.
- Maximized communication between internal stakeholders, vendors, and clients by implementing targeted communication plans to keep internal staff and clients fully informed and involved.
Project Manager
AvePoint
05.2019 - 05.2021
- Created and executed Microsoft project plans and revising them as needed to meet changing needs and requirements.
- Identified and assembled project teams as well as providing leadership to ensure effective completion.
- Led presentations to stakeholders for Project Kickoffs, project status meetings and escalations.
- Managed Day-to-day operational aspects of projects, which include scope and cost.
- Reviewed deliverables prepared by Delivery team before passing to the client.
- Effectively managed communication across all levels of management internally and externally.
Project Manager
Western Union
06.2015 - 04.2019
- Managed new and existing client projects that directly contribute to revenue, profit, and transactional growth for Western Union Payments' Speedpay Product.
- Articulated solutions and options to non-technical audiences and translate issues and specifications changes into specific technical requirements.
- Facilitated communication between all groups involved to coordinate the transfer of technical specifications.
- Managed the implementation process, including post-deployment testing.
- Coordinated resolution of any pre-implementation issues.
Analyst
SAP Consulting
06.2013 - 05.2015
- Gathered requirements from the business to determine the costs of implementing FS-CD in order to apply the available functionality in the out of the box FS-CD standard.
- Utilized ABAP and SQL in order to develop programs, reports ,function modules, classes ,screens and transactions for execution from SAP GUI.
- Maintained domains, data elements, structures, table types and database tables in data dictionary to model the management of Insurance Policies
- Created defects for Test Case Scenarios and documented them in HP Quality Center JIRA and worked closely with developers in documenting and updating defects.
Education
Bachelor of Arts - Information Technology
Rutgers University
New Brunswick, NJ 05.2001 -
Skills
Scope management
Business analysis
Sales support
Solutions management
Problem-solving
Business process improvement
Excellent communication
Relationship building
Strategic planning
Certification
PMP - Project Management Professional
Timeline
Solution Delivery Manager
Applause Inc.
03.2022 - Current
Technical Project Manager
LSEG, London Stock Exchange Group
06.2021 - 03.2022
PMP - Project Management Professional
11-2020
Project Manager
AvePoint
05.2019 - 05.2021
Project Manager
Western Union
06.2015 - 04.2019
Analyst
SAP Consulting
06.2013 - 05.2015
Bachelor of Arts - Information Technology
Rutgers University
05.2001 -
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