Julian Davis
Bedford,TX
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Manager
Sloan & Williams Winery
Grapevine, Texas
09.2023 - 10.2024
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Addressed customer concerns with suitable solutions.
- Enforced federal, state, local and company rules for safety and operations.
- Tracked and replenished inventory to maintain par levels.
- Managed daily operations, ensuring smooth running of both serving, and kitchen.
- Handled inventory management, ensuring proper wine and kitchen stock levels through ordering and regular audits.
- Supervised kitchen operations to ensure food quality met high standards; returned subpar dishes for correction.
- Addressed and resolved customer complaints, ensuring a positive guest experience and customer retention.
- Collaborated with the Service Manager to plan, organize, and execute special events to enhance brand presence.
- Managed corporate communications, checking and responding to emails regarding reservations and customer inquiries.
- Performed Sysco runs for kitchen supplies to maintain a fully stocked kitchen, ensuring efficiency during service hours.
Front End Supervisor
Walmart
Arlington, Texas
11.2022 - 09.2023
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Trained new employees in customer service techniques and store policies.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Identified opportunities for improvement within the department and developed solutions accordingly.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Welcomed large volume of guests and improved overall customer service.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Counted and balanced registers.
- Directed and supervised staff performance.
Education
GED -
IDTC Career Center
05-2023
Skills
- Operations Management: Proficient in overseeing business operations, ensuring smooth workflow, and meeting company standards
- Customer Service & Conflict Resolution: Skilled at handling customer complaints and resolving issues to maintain high levels of satisfaction
- Inventory Management: Experienced in managing inventory, placing orders, and maintaining accurate stock levels for both wine and kitchen supplies
- Event Coordination: Effective in planning and executing events to enhance customer engagement and sales
- Team Leadership: Ability to supervise and motivate staff, ensuring quality service and high standards
- Community Engagement: Actively involved in local community relations, building partnerships with local businesses and organizations
- Time Management: Highly skilled in managing multiple tasks and deadlines in a fast-paced environment
- Employee Training & Development: Experienced in training new associates, ensuring they understand company policies, customer service expectations, and operational procedures
- Customer Engagement & Sales: Ability to create a welcoming environment that encourages sales and customer loyalty
Certification
- Food Handlers
- TABC
Timeline
Operations Manager
Sloan & Williams Winery
09.2023 - 10.2024
Front End Supervisor
Walmart
11.2022 - 09.2023
GED -
IDTC Career Center