Summary
Overview
Work History
Education
Skills
Timeline
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Julian Davis

Fountain Valley,CA

Summary

Skilled laborer with background in freight, stock, and material moving. Have experience in safely handling materials, operating equipment, and ensuring efficiency in warehouse settings. Strong organizational skills with ability to prioritize tasks effectively for smooth operations. Made impact by streamlining inventory processes, reducing turnaround time for loading and unloading shipments.

Overview

3
3
years of professional experience

Work History

Customer Service/Warehouse Worker

Greendrop llc
Orange, California
04.2023 - 04.2024
  • Investigated any reported problems regarding shipping errors or damages.
  • Followed established guidelines for picking orders accurately.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Performed cycle counts to maintain accurate inventory records.
  • Collaborated closely with other departments on special projects as needed.
  • Operated scanners, computers, and other equipment to track orders.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Staged and sorted multiple types of products for loading.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Inspected incoming shipments for damage or discrepancies.
  • Organized warehouse space for efficient storage of products.
  • Identified discrepancies between physical count and computer data.
  • Maintained accurate inventory records using computerized tracking systems.
  • Monitored temperature and humidity levels in warehouse.

Customer Service Representative

Arlene treasures
Fountain Valley, California
09.2021 - 04.2023
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Strengthened customer retention by offering discount options.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved customer complaints promptly and efficiently.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Led on- and off-site customer support teams across multiple time zones.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Implemented innovative methods for streamlining the customer service process.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supported sales team members to drive growth and development.
  • Answered customer inquiries via phone, email, and chat.

Education

High School Diploma -

Newport Harbor High School
Newport Beach, CA
06-2007

Some College (No Degree) - Biology

Orange Coast College
Costa Mesa, CA

Skills

  • Shipping and receiving
  • Shipment unpacking
  • Truck processing
  • Loading and unloading
  • Team collaboration
  • Warehouse logistics
  • Able to lift and carry 50 lbs
  • Stacking and staging

Timeline

Customer Service/Warehouse Worker

Greendrop llc
04.2023 - 04.2024

Customer Service Representative

Arlene treasures
09.2021 - 04.2023

High School Diploma -

Newport Harbor High School

Some College (No Degree) - Biology

Orange Coast College

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Julian Davis