Julian De Palma
Los Angeles,CA
Summary
Dedicated college student skilled in customer service and problem solving. Great at time management, organizational skills, and handling customers. Currently seeking an opportunity where I may continue to utilize my training and skills and support me through my college education.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Healing Trails Therapy
Long Beach, California
01.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Supported with collecting payments, and arranged for billing.
Customer Order Specialist
Thompson Trophy
Los Angeles, California
11.2021 - 12.2022
- Maintained up-to-date knowledge of company products and services.
- Developed positive relationships with various stakeholders, including company personnel, vendors, customers, and shipping organizations.
- Produced sales documents, finalized deals and filed records.
Education
High School Diploma -
Eagle Rock High School
Los Angeles, CA06-2023
Bachelor of Arts - Undecided
Cal State University Northridge
Los Angeles, CASkills
- Creative problem solving
- Critical thinking
- Prioritization
- Time management
- Customer service
Affiliations
- Volunteer with a local community skate shop to mentor foster kids at risk for homelessness.
- Assistant packaging food boxes to help support local community in need of groceries.
- Part of local community youth group at St Roberts Church.
Languages
English
Professional
Spanish
Elementary
References
References available upon request.
Timeline
Customer Service Representative
Healing Trails Therapy
01.2023 - Current
Customer Order Specialist
Thompson Trophy
11.2021 - 12.2022
High School Diploma -
Eagle Rock High School
Bachelor of Arts - Undecided
Cal State University Northridge
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