Julian Edmonds
Northport,AL
Summary
Proven in fast-paced environments, adept at elevating customer experiences as demonstrated at Hooters Inc., with a knack for problem resolution and exceptional time management. Skillfully blends communication prowess with organizational acumen, ensuring seamless service delivery and a positive dining atmosphere. Achieved significant improvements in customer satisfaction metrics.
Overview
4
4
years of professional experience
Work History
Waitress
Hooters Inc.
Pelham, AL
07.2022 - Current
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Responded to ad hoc cleaning duties at end of shift.
Baker
Crumbl Cookies
Alabaster, AL
09.2022 - 12.2022
- Maintained accurate inventory of baking supplies and ingredients.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Operated ovens and other equipment to bake products according to established recipes.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
Hostess
Mizu Japanese Restaurant
Alabaster, AL
03.2021 - 07.2022
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Checked identification of customers prior to serving alcoholic beverages.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Ensured compliance with health and safety regulations at all times.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Handled cash payments and reconciled daily transactions accurately.
- Resolved any customer complaints or issues quickly and professionally.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
High School Diploma -
Pelham High School
Pelham, NY05-2023
Skills
- Customer service
- Highly observant
- Problem resolution
- Adaptive
- Positive attitude
- Communication
- Time management
- Organization
Timeline
Baker
Crumbl Cookies
09.2022 - 12.2022
Waitress
Hooters Inc.
07.2022 - Current
Hostess
Mizu Japanese Restaurant
03.2021 - 07.2022
High School Diploma -
Pelham High School