Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julian Farquharson

Wall,SD

Summary

I have acquired over (13) rewarding years of experience in customer care, sales, marketing, product development and administrative. My experience is sturdily supported with the knowledge gained pursuing a dynamic field which rewarded me with an Associate's Degree in Hospitality and Tourism Management and Bachelors of Science in Hospitality, Culinary Arts, Tourism and Entertainment Management. High-performing individual with a background in culinary arts. Skilled in creating innovative and delicious dishes. Efficient and committed to keeping high standards of food safety and sanitation.

Overview

10
10
years of professional experience

Work History

Front Desk Agent/ Night Auditor

Wyndham Hotel Super 8
04.2023 - Current
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Task force operations.
  • Generating Reports.
  • Preforming nightly Audit.
  • Collected room deposits, fees, and payments.

Front Desk Agent

Double Tree By Hilton Highline Vail
11.2022 - 04.2023
    • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
    • Used internal software to process reservations, check-ins and check-outs.
    • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
    • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
    • Oversaw fast-paced front desk operations and guests' needs at busy facility.
    • Confirmed important personal and payment information for compliance with security and payment card industry standards.
    • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
    • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Personal Chef, Events Planning, Cate

Absolut Royaltee, Entrepreneur
12.2020 - Current
  • Met with client and discussed preferred meals, dietary restrictions and food allergies.
  • Shopped at specialty grocery stores to obtain ingredients needed for food preparation.
  • Planned menus that incorporated healthy, fresh food sourced from local farmers and stores.
  • Studied cultures and cuisines of various areas around world in effort to prepare authentic dishes.
  • Maintained food inventories to support efficient cost management.
  • Prepared and served meals for small dinner parties and large events and complied with diet requests and special accommodations.
  • Labeled food to include reheating and safe storage and handling instructions.
  • Generated invoice to request payment for services provided in client home or specifically requested location.
  • Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
  • Sourced healthy cooking techniques to capture flavor and nutrients of food with fresh ingredients.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Developed recipe inventory to offer meal options for variety of tastes and needs.
  • Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.

Assistant Supervisor, Pastry Chef

The M Group Limited (Candy Craze)
06.2018 - 11.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Worked with management team to implement proper division of responsibilities.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Personalized creations for holidays, weddings, graduations, and personal events.
  • Created unique daily specials to drive business growth.
  • Managed in-store, pick-up orders and catering needs.
  • Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
  • Operating and maintaining Kitchen appliances.
  • Trained staff to perform various preparation tasks under pressure.
  • Developed and implemented cost-saving strategies for production of cakes, pastries and desserts.
  • Product development.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.

Insurance Advisor

Chancellor (Sagicor)
03.2017 - 04.2019
    • Explained features, advantages and disadvantages of various policies to promote insurance sales.
    • Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
    • Calculated premiums and established payment methods.
    • Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.

Sales, Customer Service, Collection and Retention

Contract, Digicel
01.2016 - 02.2018

Customer Service Representative

Medical Technologies Limited
01.2015 - 12.2016

Restaurant Associate J1 Intern

Bronx Zoo, Dancing Crane
05.2014 - 09.2014

Restaurant Associate. Sous Chef J1 Intern

The Buffalo Bodega
05.2013 - 08.2013
  • Directed high-volume food preparation in fast-paced environment.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking.
  • Collaborated with staff members to create meals for large banquets.
  • Coordinated with team members to prepare orders on time.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Assisted with menu development and planning.
  • Set up and broke down kitchen for service.
  • Evaluated food products to verify freshness and quality.
  • Utilized culinary techniques to create visually appealing dishes.

Education

Bachelor of Science - Hospitality Tourism Culinary Art Entertainment Mng

Excelsior College
Jamica
07.2018

Associate of Science - Tourism Accommodation Studies

Excelsior College
Jamaica
07.2013

High School Diploma -

St. Hugh's High School
Kingston, Jamaica
07.2003

Skills

  • Food Service Operation
  • Guest Satisfaction
  • Hospitality Management
  • Developing Menus
  • Baking Skills
  • Recipe Development
  • Food Preparation Techniques
  • Catering Events
  • Chef Support
  • Performance Improvement
  • Hospitality Service Expertise

Timeline

Front Desk Agent/ Night Auditor

Wyndham Hotel Super 8
04.2023 - Current

Front Desk Agent

Double Tree By Hilton Highline Vail
11.2022 - 04.2023

Personal Chef, Events Planning, Cate

Absolut Royaltee, Entrepreneur
12.2020 - Current

Assistant Supervisor, Pastry Chef

The M Group Limited (Candy Craze)
06.2018 - 11.2020

Insurance Advisor

Chancellor (Sagicor)
03.2017 - 04.2019

Sales, Customer Service, Collection and Retention

Contract, Digicel
01.2016 - 02.2018

Customer Service Representative

Medical Technologies Limited
01.2015 - 12.2016

Restaurant Associate J1 Intern

Bronx Zoo, Dancing Crane
05.2014 - 09.2014

Restaurant Associate. Sous Chef J1 Intern

The Buffalo Bodega
05.2013 - 08.2013

Bachelor of Science - Hospitality Tourism Culinary Art Entertainment Mng

Excelsior College

Associate of Science - Tourism Accommodation Studies

Excelsior College

High School Diploma -

St. Hugh's High School

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