Julian Fernandez-Melo
Miami,FL
Summary
Dedicated and compassionate Patient Care Associate 2 with 3+ years of experience providing high-quality care in diverse healthcare settings. Proficient in assisting healthcare professionals with patient assessments, treatments, and procedures, demonstrating strong clinical skills and attention to detail. Skilled in conducting vital sign measurements, administering medications, and providing direct patient support with empathy and professionalism. Experienced in coordinating patient flow, managing medical records, and ensuring compliance with regulatory standards and protocols. Excellent communicator with a collaborative approach to interdisciplinary teamwork, committed to delivering exceptional patient-centered care and contributing to positive clinical outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Analyst II
GFI Immigration Law P.A.
07.2023 - Current
- Use ticketing systems to manage and process support actions and requests.
- Proficient in facilitating seamless onboarding experiences for new hires, including comprehensive explanations of application functionalities and guidelines for accessing IT support.
- Conduct comprehensive IT audits for executive stakeholders, providing strategic insights and recommendations to mitigate security vulnerabilities and enhance organizational resilience.
- Partnered with Ceptas, a leading Salesforce data archiving firm, to implement a cloud-based database solution within our AWS infrastructure, fostering enhanced data management capabilities. Assist with network configuration to alleviate latency issues within access points.
- Explain technical information in clear terms to promote better understanding for non-technical users.
- Record and maintain relevant notes for each user and work order. Assist end-users on identifying issues and explain solution and functionality.
- Explain security measures in simple terminology to help users understand malware and phishing threats.
- Resolve diverse range of technical issues across multiple systems and applications for end-users across various time zones.
- Completed installation of CISCO firewall to various facilities/Countries.
- Implemented active directory to all computers in our office.
- Implement basic scripts for re-imaging equipment.
- Assist with technical coordination and preparation for company meetings.
- Assist with basic and advanced troubleshooting methods for end-users.
- Provide system administrator Support to Salesforce and various software applications
PATIENTS CARE ASSOCIATE 2
Jackson South Community Hospital
03.2022 - 07.2023
- Recorded temperature, blood pressure, pulse, or respiration rate as directed.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Communicated with management when patient issues escalated and worked to find resolution and responded to patient requests and concerns through email, online chat, and phone for both English and Spanish.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Collaborated with staff members to enhance patient service experience and exceed team goals through effective patient satisfaction rates.
- Participated in team meetings and training sessions to stay informed about product updates and changes Analyzed patients service trends to discover areas of opportunity and provide feedback to management.
- Maintained patient satisfaction with forward- thinking strategies focused on addressing patient needs and resolving concerns. Updated account information to maintain patient records.
- Answered constant flow of patient calls with minimal wait times.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Teamed on Trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma. Answered codes quickly and orchestrated efficient, skilled medical care Remained calm and productive during life-threatening situations to maximise positive outcome.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Educated patients and families on proper care and treatment to facilitate successful home recovery.
- Perform skilled tasks under the supervision of healthcare professionals, specializing in IV intervention, blood work, and blood cultures.
- Document all patient care activities, including IV interventions, blood draws, and specimen handling procedures, in patient chart, ensuring accuracy and completeness of patient records.
- Participate in the rapid assessment and triage of patients presenting with stroke symptoms, collaborating closely with the healthcare team to prioritize care and initiate time-sensitive interventions.
- Perform essential tasks such as obtaining vital signs, conducting cardiac monitoring, and assisting with diagnostic procedures such as electrocardiograms (ECGs) and cardiac enzyme assays, ensuring accurate and timely data collection for clinical decision-making.
- Play a key role in the assessment and treatment of patients presenting with orthopedic injuries, fractures, and dislocations, performing splinting procedures to stabilize affected limbs and minimize further damage.
Clinical Support Technician
Baptist Hospital
10.2021 - 03.2022
- Delivered quality, comprehensive services to patients through team approach.
- Entered patient follow-up appointments into operating system.
- Attended scheduled patient care conferences, in-services and departmental meetings.
- Noted physician orders in chart and completed directed actions.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Cleaned and set up rooms in preparation for patient appointments.
- Performed basic laboratory tests and collected specimens for further testing.
- Supported office operations by expertly handling administrative needs.
- Assist with patient intake processes, including medical history documentation, chief complaint assessment, and preliminary triage to prioritize care based on acuity and urgency.
- Perform vital signs assessment, including blood pressure, temperature, pulse oximetry, and respiratory rate measurement, accurately documenting findings in electronic health records for clinical review.
- Assist healthcare providers in performing diagnostic procedures and minor medical interventions, such as wound care, suture removal, and basic laboratory specimen collection (e.g., urine, throat swabs).
Critical Care Technician
University Of Miami Health System
04.2020 - 10.2021
- Consistently provided high-quality care under pressure, successfully managing multiple priorities during critical situations and emergency scenarios.
- Demonstrated empathy towards patients'' emotional well-being while providing compassionate care under challenging circumstances.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Performed advanced diagnostic tests such as EKGs or blood draws that contributed to prompt diagnosis of life-threatening conditions.
- Streamlined workflow processes by maintaining accurate medical records, ensuring timely communication between doctors, nurses, and other staff members.
- Participated in continuous professional development opportunities to stay current on industry best practices for critical care delivery.
- Facilitated seamless transitions of care by conducting thorough handovers during shift changes and communicating pertinent information to incoming staff.
- Proactively identified potential complications by closely observing patients for signs of clinical deterioration, alerting medical staff as needed.
- Optimized resource utilization by efficiently managing supplies inventory and proactively identifying equipment maintenance needs.
- Assisted in life-saving procedures such as CPR, defibrillation, and emergency airway management, ultimately improving patient survival rates.
Education
Bachelor of Science - Nursing
Western Governors University
12.2027
Emergency Medical Service "EMT & Paramedics"
American Medical Academy
Miami, FL01.2019
High School Diploma -
Miami Sunset Senior High School
Miami, FL06.2016
Skills
- BLS
- PALS
- ACLS
- Intravenous insertion
- ACL Splints
- Trauma
- Stroke
- STEMI
- EKG
- Compassionate Care
- Documentation accuracy
- Self-Motivation and Initiative
Certification
- EMT - Certified Emergency Medical Technician #560273
- BLS
- ACLS
- PALS
Timeline
Technical Support Analyst II
GFI Immigration Law P.A.
07.2023 - Current
PATIENTS CARE ASSOCIATE 2
Jackson South Community Hospital
03.2022 - 07.2023
Clinical Support Technician
Baptist Hospital
10.2021 - 03.2022
Critical Care Technician
University Of Miami Health System
04.2020 - 10.2021
Bachelor of Science - Nursing
Western Governors University
Emergency Medical Service "EMT & Paramedics"
American Medical Academy
High School Diploma -
Miami Sunset Senior High School
Similar Profiles
SARA RODRIGUEZ-RIVERASARA RODRIGUEZ-RIVERA
Receptionist/Administrative Assistant at Portillo Immigration Law P.A.Receptionist/Administrative Assistant at Portillo Immigration Law P.A.
Marilyn ZhaoMarilyn Zhao
Head Intern at Lani Cao Law Firm (Immigration Law)Head Intern at Lani Cao Law Firm (Immigration Law)
Valeria De Jesus Guzman CesarValeria De Jesus Guzman Cesar
Marketing Assistant at Lira Bravo Law, Immigration & Nationality LawMarketing Assistant at Lira Bravo Law, Immigration & Nationality Law