Julian Ferrer
Murphy
Summary
Result-oriented team member with two years of experience in customer service, food preparation, and operational efficiency. Skilled in delivering exceptional service, maintaining high-quality standards, and fostering a safe and sanitary work environment. Known for working effectively in fast-paced settings, streamlining workflows, and collaborating with teams to achieve goals. Strong communicator with proven adaptability, reliability, and a commitment to excellence in every task. Brings enthusiasm and a goal oriented mindset to deliver outstanding results in any role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Specialty Sales Technology
Target Specialty Products
07.2024 - Current
- Customer Assistance: Provided expert advice on specialty products, answering customer questions and offering tailored recommendations to meet their needs.
- Product Knowledge: Maintained in-depth knowledge of product features, benefits, and applications to effectively support customer decisions.
- Sales Support: Boosted sales by engaging customers, promoting special offers, and upselling related products.
- Inventory Management: Monitored inventory levels, ensured stock was replenished, and maintained organized displays.
- Technical Expertise: Resolved technical issues for specialty products, offering practical solutions or escalating as necessary.
- Training & Support: Trained team members on specialty products and sales techniques, contributing to improved team performance.
- Customer Service: Addressed inquiries, complaints, and returns professionally, ensuring customer satisfaction.
- Store Presentation: Maintained attractive, well-stocked displays aligned with company standards.
- Reporting & Compliance: Tracked sales performance, identified product trends, and provided insights to management while adhering to company policies and safety guidelines.
Crew Member
Raising Cane's Restaurants
10.2022 - 07.2024
- Customer Service: Greeted customers with enthusiasm, maintained a positive attitude, and ensured a welcoming atmosphere. Consistently exceeded customer expectations through prompt, friendly service.
- Food Preparation: Assembled food items to company standards, ensuring quality and consistency while minimizing waste through precise portion control. Operated fryers and other equipment safely and efficiently.
- Cash Handling: Accurately processed transactions using POS systems and maintained a balanced cash drawer throughout shifts.
- Sanitation & Safety: Upheld rigorous cleanliness standards for kitchen and dining areas, ensuring compliance with health and safety regulations.
- Team Collaboration: Coordinated tasks with coworkers to maintain seamless workflow during high-volume periods. Trained new team members to uphold company standards and improve team efficiency.
- Adaptability: Effectively managed high-volume situations and adapted quickly to changing workflows, ensuring excellent service during peak hours.
Education
High School Diploma -
Plano East Sr High School
3000 Los Rio Blvd05-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Time management
- Critical thinking
- Attention to detail
- Calm under pressure
- Flexible and adaptable
- Computer skills
- Dependable and responsible
Accomplishments
• Implemented a streamlined food preparation process that reduced average wait times during peak hours by 15%, enhancing customer satisfaction.
• Introduced a cleaning checklist system that improved sanitation scores by 20% during
health inspections, ensuring compliance with food safety regulations.
• Trained and mentored 5 new crew members, resulting in increased team efficiency and
reduced training periods by 25%.
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Languages
English
Native or Bilingual
Timeline
Specialty Sales Technology
Target Specialty Products
07.2024 - Current
Crew Member
Raising Cane's Restaurants
10.2022 - 07.2024
- ServSafe Food Handler Certification - National Restaurant Association.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
High School Diploma -
Plano East Sr High School
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