JULIAN FRANCE
Farmington
Summary
Dynamic Operations Manager with a proven track record at JDF Scenic Consulting, excelling in process optimization and team leadership. Expert in systems implementation and problem-solving, I drive efficiency and foster high-performing teams, achieving significant improvements in productivity and quality standards. Committed to cultivating strong relationships and enhancing operational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
JDF Scenic Consultin
Detroit
06.2022 - Current
- Managed scheduling, training and inventory control.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
Outside Technician
AT&T
Oakland
11.2015 - 10.2021
- Ensure compliance with all internal quality and operational standards and best practices while conducting inside and outside fiber, POTS, Uverse, and internet installations.
- Resolve complex and challenging issues and repairs in a timely and professional manner through in-depth troubleshooting and strong critical thinking skills.
- Participate as a member of the CWA9415 Union as a Stewart
- Collaborate with coworkers in order to support operational efficiency and optimal productivity.
- Optimize processes by identifying key areas for improvement and recommending impactful solutions.
- Demonstrate success adapting to a wide variety of situations and working in a fast-paced environment.
Sales Manager
Vivint Solar
Milpitas
10.2014 - 06.2015
- Oversaw all aspects of direct sales for security, home automation, and solar products and services, including prospecting for potential clients and identifying key opportunities.
- Promoted a positive and knowledgeable work environment by hiring, training, and mentoring new and existing staff members.
- Cultivated positive, trust-based relationships with both residential and commercial clients.
- Provided dynamic and comprehensive leadership and support to high-performing sales teams.
Sales Manager
Solar City
Foster City
01.2014 - 08.2014
- Established a highly productive team by proactively recruiting, hiring, and training new sales representatives tasked with prospecting and outreaching residential and commercial clients.
- Drove continuous improvement and growth across direct home automation and solar sales.
- Played a key role as team leader responsible for boosting employee morale, ensuring compliance with quality standards, and supporting team member development.
Regional Sales Manager
Titan
Vancouver
02.2011 - 12.2013
- Supported the professional development and growth of sales managers by delivering dynamic and engaging training sessions and one-on-one coaching.
- Led comprehensive lessons aimed at educating sales representatives on optimal selling and prospecting techniques.
- Conducted regular performance evaluations for sales representatives, providing additional coaching and constructive feedback as needed.
- Charted the successful development of training programs and established SOPs.
Education
Business Development Coursework
Wayne State University
Detroit, MI05.2008
Full Stack Network Engineer Program
NexGenT
Skills
- CompTIA Network
- CCNA Routing & Switching
- Process optimization
- Systems implementation
- Problem-solving
Certification
- CompTIA Network+ Certification
- Full Stack Network Associate (FSNA) Certification, NexGenT San Jose, CA
- CCNA Routing and Switching Certification, Cisco
- Fiber Optics with Fusion Splicing, Nashville State Community College
Languages
English, Dutch
Hobbies and Interests
Hockey, Basketball, Boxing, Gaming
Projects
Full Stack Network Engineer Project (FSNEP), Charted the successful development and implementation of a comprehensive Full Stack Network on live equipment with HQ and two branch offices, including all aspects of VoIP, WAN/LAN, IPsec P2P VPN, NAT, and more.
Timeline
Operations Manager
JDF Scenic Consultin
06.2022 - Current
Outside Technician
AT&T
11.2015 - 10.2021
Sales Manager
Vivint Solar
10.2014 - 06.2015
Sales Manager
Solar City
01.2014 - 08.2014
Regional Sales Manager
Titan
02.2011 - 12.2013
Business Development Coursework
Wayne State University
Full Stack Network Engineer Program
NexGenT