Julian Fuentes
San Antonio,TX
Summary
Focused individual with hands on experience in many fields over the span of a decade. Successful at collaborating with workers and customers to coordinate work fulfillment, deliveries and inspections. Exceptional eye for detail and ability to take initiative as well as reliable and adept at quality assurance. Committed to overall organization and safety with knowledge of hazmat and PPE use. Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Field Service Representative with outstanding background inspecting and repairing sewer & water utility lines. Demonstrated talent for working well with teammates, supervisors, customers and general public when completing tasks, such as projects and point repairs. Highly knowledgeable in safety procedures and operation of various tools and equipment. Strong performance history of completing tasks accurately while working outdoors in different weather conditions.
Overview
10
10
years of professional experience
Work History
Field Service Representative
San Antonio Water Systems
San Antonio, TX
09.2023 - Current
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Completed scheduled appointments on time to drive quality service.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Reviewed service tickets and investigated customer complaints to identify problems.
- Used equipment, techniques and tools for task completion.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Gathered and evaluated data for validity, accuracy and completeness.
- Responded to customer questions regarding meter readings and deescalated situations with professionalism and calmness.
- Reported hazardous or unreadable meters to supervisor to resolve issues.
- Assessed meters for cracks and other issues, repairing problems on spot and testing repairs for proper functionality.
- Checked meters for issues and reported findings to customers and supervisors daily.
- Examined meters for inaccuracies based past information and kept detailed track of information.
- Transferred daily collected data into INFOR on company computer.
- Demonstrated product features and functionality to customers.
- Used Infor, GeoCortex, and As-Builds to locate meter boxes, service lines, meters, and find structural information to achieve service completion.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Coordinated with Safety Teams as the groups Safety Representative on current and potential issues to ensure all team members were aware of safety concerns and taught proper safety procedures to minimize and avoid potential dangers on a day to day basis
- Aided as one of the lead trainers of new Field Service Representatives to ensure proper field operation guidelines and safety standards are understood.
- Familiar with the work load and paperwork for New Sets, Old Sets, Plugs, Un-plugs, and removals for both PD and AMI meters.
Utility Technician
San Antonio Water Systems
San Antonio, TX
04.2023 - 09.2023
- Arranged traffic cones, drums and other equipment to direct traffic and barricade work areas.
- Operated pumps, jackhammers and other equipment to repair or install lines and systems.
- Maintained, repaired and installed water and wastewater lines.
- Performed troubleshooting, repairs and upgrades to water meters and equipment.
- Used hand tools, such as shovels to access lines and prepare area for work.
- Supported activities to maintain equipment in reliable condition.
- Gathered and evaluated data for validity, accuracy and completeness.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Read plans, instructions or specifications to determine work activities.
- Used trowels and floats to smooth and finish freshly poured cement or concrete.
- Signaled operators of construction equipment to facilitate alignment, movement and adjustment of machinery.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Logged inventory to track supply counts, organize equipment and gather important materials.
- Controlled traffic to protect work site integrity, crew safety and general public welfare.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Gained independent working skills and guided and mentored less experienced team members.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Lubricated, cleaned or repaired machinery or equipment.
- Installed sewer, water or storm drain pipes using pipe-laying machinery or laser guidance equipment.
- Tested plumbing systems to locate leaks, malfunctions and repair needs.
- Cut diverse pipe sizes and lengths to prepare for installation.
- Verified and gathered measurements to determine proper piping sizes.
- Performed rigging and forklift operations to maneuver parts and machinery.
- Installed and replaced man hole covers and lids to specification.
- Poured, leveled, floated, and brushed concrete into frames.
- Set up and removed wooden frames for the pouring of concrete.
Laborer
United Restoration & Preservation
San Antonio, TX
07.2022 - 01.2023
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Understood and followed oral and written directions.
- Performed regular servicing and preventive maintenance on assigned equipment.
- Operated and maintained a variety of equipment including hand and power tools.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Mixed, poured, and spread concrete, asphalt gravel and other materials.
- Read plans, instructions or specifications to determine work activities.
- Prepared items for transportation installing bracing, padding and strapping to prevent damage.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Cut materials into specified sizes for installation using tile cutters and power saws.
Freight Team Associate
The Home Depot
San Antonio, TX
01.2021 - 09.2021
- Reviewed labeling and stocking of on-shelf inventory to verify correct pricing and content information displayed to customers.
- Transported pallets of inventory items using forklift, observing safety rules in operating heavy equipment.
- Managed organization and product flow through stockroom areas, designating areas for various inventory types to optimize ease and economy of transportation.
- Inspected and reported or repaired damaged cargo.
- Assisted in training new warehouse employees.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded discrepancies.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Counted inventory stock periodically, reporting totals to Freight Manager for auditing.
- Culled knowledge of OSHA safety standards to communicate potential hazards and issues to Store Manager.
- Assisted Freight Team Associates with stocking, top stocking, and down stocking duties to maintain organizational efficiency.
- Reported to Freight Manager, providing updates on anticipated task completion times to maintain timeline accountability.
- Assisted in bay directed pack down to ensure items are on the shelf for customers and to clear overhead space for further top stock.
- Dedicated associate designated to pick-up all top stock in store to ensure store readiness and bay recovery standards.
Forklift Operator
Steves & Sons
San Antonio, TX
01.2020 - 05.2020
- Drove industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks.
- Unloaded incoming items from trucks and rail cars and transported materials to staging areas.
- Operated equipment with focus on safety and efficiency.
- Checked inbound and outbound products, and inspected for damage.
- Scanned materials into and out of inventory using barcode tags.
- Safely operated powered equipment, including forklifts, electric jacks and order pickers to move, locate, stack and count products.
- Noted and recorded receipt of materials on drivers' paperwork.
- Accurately received, stored and shipped products safely and efficiently.
- Transported material to correct locations and documented inventory changes.
- Transferred materials to and from warehouses, production lines and packaging lines according to shipment and storage needs.
- Acted as spotter to alert forklift driver if products were slipping or falling.
- Assisted warehouse staff in promoting top-level productivity and shipment accuracy.
- Interpreted receiving sheets, computer printouts and both written and verbal instructions.
- Conducted inventories of materials on work floor as needed.
- Complied with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
- Pulled and prepared product for shipment to guarantee loads of exact quantity and product type.
- Tied and secured loads to prevent shifting or damage to items.
- Completed routine post and pre-operation inspections of forklifts and other heavy equipment.
- Collaborated in team environment to maintain high levels of productivity.
- Maintained current forklift training and certification as required by company policies.
- Demonstrated knowledge of industry best practices and company protocols to maintain workplace safety and efficiency.
- Packed merchandise into boxes and containers to ensure safe shipment.
- Contributed to profitability by training new employees on safe, efficient use of forklift equipment and through troubleshooting machines to maintain optimal performance.
- Organized warehouse inventory according to warehouse plan.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Removed empty pallets, cardboard packing and strapping and deposited items in proper receptacles.
- Filled out inspection logs at beginning of each shift.
- Evaluated items against documentation for accuracy.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Consistently met deadlines for loading trailers to meet departure deadlines.
- Immediately reported any safety and quality issues to management.
- Loaded items in optimal manner to maximize work efficiency.
Receiving Associate
The Home Depot
San Antonio, TX
07.2016 - 06.2018
- Loaded and unloaded products weighing up to 8,000 pounds onto trailers for delivery and store received merchandise.
- Loaded and unloaded 6-20 delivery vans and trucks per shift.
- Monitored department performance data to identify and avoid potential risks.
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely under stressful situations.
- Communicated with floor managers to determine merchandise placement.
- Evaluated operational records and made scheduling adjustments to maximize efficiency.
- Unloaded cargo from trucks by hand and pallet jacks.
- Inspected product load for accuracy and safely transported it around the warehouse.
- Created and shipped RTV pallets on a daily bases consisting of both store merchandise and vendor pallet returns.
- Properly inspected machinery on a daily basis to determine any operational flaws.
- Oversaw Hazmat operational safety bins, buckets, drums, kits and proper PPE was available to all corresponding departments on a daily basis.
- Created carton bails to be shipped out as needed.
- Recorded Driver log-ins, power equipment check lists, and RTV paperwork.
- Liaised with vendor representatives to rectify damages and shortages.
- Organized storage areas to maximize movement efficiency and minimize labor.
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Put merchandise in assigned area, added tags and secured larger pieces as required.
- Maintained work areas in organized, safe and clean manner.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
Freight Team Associate
The Home Depot
San Antonio, TX
03.2016 - 07.2016
- Communicated with floor managers to determine merchandise placement.
- Unloaded freight trucks in a timely and effective manner in compliance with company policies.
- Restocked shelves thoroughly for next day sale.
- Organized overstock by hand and with machinery accurately and safely.
- Aided in team organization to achieve daily goals and quotas with and without management aid.
- Effectively operated electric machinery, i.e. electric pallet jacks, reach trucks, slip trucks, fork lifts, and order pickers, in a safe and accurate manner.
- Received freight shipments at loading dock and ground-level bays, guiding truck drivers to doorways, installing ramps and providing dollies when necessary.
- Advised on design of merchandise backstocking, providing recommendations on ease of transportation and accommodating product durability and stacking properties.
- Serviced bay doors, loading ramps and dock pads, calling specialized technicians to perform repairs or maintenance when necessary.
- Transported pallets of inventory items using forklift, observing safety rules in operating heavy equipment.
- Managed organization and product flow through stockroom areas, designating areas for various inventory types to optimize ease and economy of transportation.
- Aided sales personnel in accurately and efficiently moving fixtures around the warehouse or storage area.
- Identified any discrepancies or irregularities within shipment or recovering systems and reported problems to supervisor.
- Created appropriate storage space within assigned areas, transporting and stacking received items safely.
- Picked and packed required merchandise from storage areas and delivered to sales floors.
- Provided proactive communication with customers to guarantee freight deadlines achievement and eliminate unnecessary escalations.
- Exceeded specific team goals by partnering with staff to share and implement best practices.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments.
- Contributed ideas on ways to improve or optimize warehousing procedures.
- Palletized boxes to streamline movement and shipment.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Resolved conveyor system issues by clearing jams and blockages.
- Transported more than 20 materials pallets between storage and production areas each day.
Education
Certificate - HVAC
Everest Institute
2013
Skills
- Loading and unloading
- Inventory organization
- Process improvement
- Hazardous Materials Endorsement
- Leadership
- Equipment operations
- BOL knowledge
- Safety Procedures
- Data Recording Accuracy
- Critical Thinking
- Fluent in Spanish
- Analytical and Critical Thinking
- Decision-Making
- Customer Relations
Accomplishments
Named “Employee of the Month” in December, 2018.
Applied safety procedures and policies as outlined in Department Safety Manual on a daily bases.
Kept staff informed on proper policies and procedures.
Represented part of The Home Depot In-Focus Team.
Advised and reminded management of specific work load organizational necessities to accomplish daily tasks.
Won multiple Homer Awards representing effective and precise work in and around corresponding department.
Trained incoming associates on safety regulations and policies as well as freight management and organization.
Resolved multiple inbound freight inquiries in a timely manner minimizing potential revenue loss.
Increased safety awareness and proper disposal of hazmat material to both base employees and managers.
Timeline
Field Service Representative
San Antonio Water Systems
09.2023 - Current
Utility Technician
San Antonio Water Systems
04.2023 - 09.2023
Laborer
United Restoration & Preservation
07.2022 - 01.2023
Freight Team Associate
The Home Depot
01.2021 - 09.2021
Forklift Operator
Steves & Sons
01.2020 - 05.2020
Receiving Associate
The Home Depot
07.2016 - 06.2018
Freight Team Associate
The Home Depot
03.2016 - 07.2016
Certificate - HVAC
Everest Institute
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